Receptionist

Job Overview
This position requires a Bachelors degree in human service field or Prior experience working in hospital environments such as Level I or Level II addiction treatment centers is highly preferred.

Helena Valley Addiction Services is looking for an organized, dedicated and compassionate Secondary Case Manager to join our healthcare team. This role involves coordinating patient care plans through email/phone and face to face interaction. You will be checking clients in for their appointments, reminder calls, collecting time of service payments, documenting interactions, communicating with a multidisciplinary staff regarding clients well being, arrival and needs through teams, email and documentation.

I cannot stress enough the importance the role a Secondary Case Manager plays in optimizing patient outcomes through compassionate, client focused, comprehensive case management. We are passionate about HIPPA so a working knowledge of HIPPA is a must. This position offers an opportunity to work in a dynamic clinical environment focused on outpatient care, including post-acute and clinic settings. To be completely honest, these people are amazing to work with.

Responsibilities

• Maintain accurate and timely medical records while adhering to HIPAA regulations.
• Facilitate communication between patients, families, healthcare providers, and insurance companies to optimize care delivery.
• communicate with clients regarding their appointments and accounts as necessary.
• Assist with intake procedures and manage case documentation within electronic health record systems.
• Provide education on medical terminology, physiology, and behavioral health resources as needed.
• Support addiction counseling initiatives and manage cases involving complex behavioral health or mental health needs.
• Collaborate with multidisciplinary teams across inpatient units such as ICU, PICU, or emergency departments to ensure comprehensive patient care.

Qualifications

• Bachelors degree in human service field or Prior experience working in hospital environments such as Level I or Level II addiction treatment centers is highly preferred.
• Experience in emergency medicine, or behavioral health is desirable.
• Strong knowledge of medical terminology, physiology, discharge planning, and utilization management processes.
• Background in social work, mental health counseling, addiction counseling, or case management within inpatient or outpatient clinics is advantageous.
• Familiarity with managed care protocols and diagnostic evaluation procedures is beneficial.
• Excellent patient assessment skills with the ability to coordinate complex care plans effectively.
• Knowledge of HIPAA regulations and experience managing sensitive medical records securely.
• Ability to work collaboratively within multidisciplinary teams across various healthcare settings including post-acute care facilities and clinics.
• Strong organizational skills with attention to detail in documentation and case tracking. This position provides a meaningful opportunity to impact patient recovery journeys through expert case management while working within a supportive healthcare environment committed to quality patient outcomes.

Benefits:

• Health insurance
• Health savings account
• Paid time off

Work Location: In person

Pay: $22.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person