Receptionist

Job Title: Front Desk Receptionist Amara Silverware
Location: Kolkata, West Bengal
Job Type: Full-time

About the Role

We are looking for a refined, hospitable, and detail-oriented Front Desk Receptionist to join our team at Amara Silverware & Kripalani Sons & Jewellers. As the first point of contact for our showroom, you will play a crucial role in creating a welcoming, high-end experience for our valued clients, managing front-desk operations, and ensuring seamless office communication.

Key Roles & Responsibilities

• Client Hospitality & Reception: Warmly welcome high-net-worth clients, guests, and vendors upon arrival; provide personalized hospitality and guide them to the appropriate team members or product sections.
• Inbound & Outbound Communication: Handle incoming phone calls, WhatsApp inquiries, and emails in a professional, courteous manner; direct client requests to sales or management promptness.
• Front Desk & Showroom Coordination: Maintain a clean, organized, and elegant reception area; keep record logs of visitors, appointments, and deliveries.
• Administrative Support: Assist management with basic data entry, maintaining customer registers, scheduling client appointments, and managing incoming/outgoing courier shipments.
• Coordination with Sales Team: Communicate client inquiries, special requests, and appointment schedules smoothly to the showroom sales team.

Preferred Candidate Profile

• Experience: 13 years of experience as a Receptionist, Front Office Executive, or Client Services Representative, preferably in luxury retail, high-end jewelry, hospitality, or lifestyle brands.
• Communication Skills: Excellent verbal and written communication skills in English and Hindi (knowledge of Bengali is a plus).
• Professional Grooming: Neat, polished, and professional appearance reflecting a luxury retail environment.
• Interpersonal Skills: Strong customer service orientation with a polite, calm, and proactive attitude.
• Basic Tech Proficiency: Knowledge of basic MS Office (Excel, Word), email management, and messaging platforms (WhatsApp Business).

Perks & Benefits

• Competitive compensation package
• Elegant and professional workplace environment