Receptionist

Location: Canton, OH 44714

About Sunrise Vista

Sunrise Vista Transitions offers a safe, structured environment for adults managing substance use and mental health challenges. As a dual diagnosis outpatient program, we provide integrated treatment for individuals with primary substance use or mental health disorders.

Responsibilities

• Answers incoming telephone calls promptly, determines the nature and urgency of each call, and routes callers to the appropriate department or staff member.
• Responds calmly and professionally to callers who may be experiencing emotional distress or crisis, following established protocols for call escalation.
• Takes accurate and complete messages when staff are unavailable and ensures timely delivery to the appropriate personnel.
• Operates the facility paging, telephone, and communication systems in accordance with policies and procedures.
• Greets patients, families, visitors, and vendors in a courteous and respectful manner; verifies authorization and directs visitors according to facility safety and security protocols.
• Maintains visitor logs and supports visitor management processes as required.
• Provides general administrative and clerical support to clinical and administrative staff as assigned.
• Maintains strict confidentiality of patient information and complies with HIPAA, facility policies, and regulatory requirements.
• Works within established departmental, facility, and corporate policies and procedures, including safety, environmental, infection control, and quality improvement standards.
• Supports a calm, organized, and therapeutic front-desk environment.
• Performs other related duties as assigned or requested.

Qualifications

• High School diploma or GED required
• Previous receptionist experience required
• Prior work/life experiences, preferably in a healthcare setting

If you’re looking to make a difference in behavioral health while growing your career with a supportive organization, we’d love to hear from you.

Apply today and become part of a team that’s inspiring hope and restoring peace of mind—one patient at a time.