Receptionist

We are looking for a professional, courteous, and well-presented Receptionist to manage the reception area. The successful candidate will be responsible for welcoming residents, guests, visitors, and service providers, handling inquiries, coordinating with building management and security, and ensuring a pleasant and professional experience for all visitors.

The ideal candidate should have a pleasant personality, excellent communication skills, a customer-service-oriented attitude, and the ability to remain calm and professional when dealing with residents and visitors.

Key Responsibilities:

• Welcome and greet residents, guests, visitors, and contractors in a professional and friendly manner.
• Manage the reception desk and ensure the reception area is clean, organized, and presentable.
• Answer and direct incoming telephone calls and respond to general inquiries.
• Assist residents and visitors with their requests and provide accurate information regarding building facilities and services.
• Maintain visitor and contractor records in accordance with building procedures.
• Coordinate with security personnel regarding visitor access, deliveries, and contractor entry.
• Receive and direct deliveries, parcels, and correspondence as required.
• Handle residents' complaints and requests professionally and refer them to the appropriate department or management when necessary.
• Coordinate with maintenance, housekeeping, security, and other building service teams as required.
• Maintain daily logs, records, and reports related to reception activities.
• Monitor access to common areas and follow building rules and procedures.
• Assist with emergency situations by promptly informing the relevant personnel and following established procedures.
• Maintain confidentiality of residents' and building management information.
• Perform other administrative and reception-related duties assigned by the Building Manager or Management.

Qualifications & Experience

• Minimum 5 years of relevant experience as a Receptionist, Front Desk Officer, Customer Service Representative, or similar role, preferably in a residential building, hotel, property management, or facilities management environment.
• High school diploma or equivalent; additional qualifications in administration or customer service are an advantage.
• Good command of English, both written and spoken.
• Knowledge of additional languages is an advantage.
• Good computer skills, including Microsoft Office and basic email communication.
• Experience handling visitors, complaints, and general inquiries.

Work Location: In person