Receptionist

Company Description Droongo System Solutions builds technology that simplifies and streamlines business operations. The company offers an intelligent, integrated ecosystem that supports finance, sales, inventory, manufacturing, operations, and industry-specific needs. Its adaptable platform is designed to fit how each business works, helping organizations manage, connect, and grow more efficiently. Droongo focuses on creating simple, powerful solutions that prepare clients for what comes next in their business journey.

Role Description This is a full-time, on-site Receptionist role based in Addis Ababa, Ethiopia. The Receptionist will greet visitors, manage incoming calls, and direct inquiries to the appropriate team members in a professional and courteous manner. Day-to-day duties include maintaining a clean and organized reception area, managing incoming and outgoing mail, scheduling and coordinating appointments, and supporting basic clerical tasks such as filing, data entry, and document preparation. The role also involves providing responsive customer service to clients and partners, offering information about the company, and ensuring a welcoming and efficient front-office experience. The Receptionist will collaborate with other team members to support office operations and may assist with administrative tasks as needed.

Qualifications

• Strong Phone Etiquette and Receptionist Duties skills, including handling calls, greeting visitors, and managing front desk operations.
• Proficient Clerical Skills, such as filing, data entry, scheduling, and basic office administration.
• Effective Communication abilities, both verbal and written, for interacting with visitors, clients, and internal teams.
• Customer Service skills with a focus on professionalism, patience, and problem-solving in client-facing situations.
• Ability to maintain a neat and organized reception area and handle multiple tasks in a fast-paced environment.
• Basic computer literacy and familiarity with office software (e.g., email, word processing, spreadsheets).
• Prior experience in a receptionist, front desk, or administrative role is preferred but not strictly required.
• Reliability, punctuality, and a positive, collaborative approach to working with diverse colleagues and clients.