Receptionist

About the role

The Receptionist is the first point of contact for clients, visitors, suppliers and staff. The role is responsible for providing a professional, welcoming and efficient reception service, supporting day-to-day office administration, and helping ensure enquiries and appointments are handled promptly and accurately.

Key responsibilities

• Welcome clients, visitors, suppliers and staff and provide clear assistance on arrival
• Answer incoming phone calls, take accurate messages and direct enquiries to the appropriate person or department
• Manage visitor sign-in processes and ensure reception areas are tidy, safe and professionally presented
• Coordinate meeting room bookings, appointments and visitor requirements
• Receive and distribute incoming mail, deliveries and courier items
• Monitor general email inboxes where required and direct enquiries appropriately
• Maintain accurate records of messages, bookings and visitor information
• Collect and collate tax invoices and enter corporate credit card transactions
• Ensure complete records are entered into the company CRM and maintain accurate data
• Support office presentation by keeping reception, meeting rooms and shared areas organised

About you

• Certificate III or IV in Business Administration, Customer Service or a related field is desirable
• Current driver's licence is desirable
• Previous experience in a receptionist, customer service, administration or front-desk role is desirable
• Experience using phone systems, email, Microsoft Office and general business systems
• Professional, friendly and confident communication style
• Strong attention to detail and accuracy
• Ability to manage competing priorities in a busy front-office environment
• Reliable, punctual and well presented
• Ability to handle confidential information with discretion