Receptionist

About the role

Part-Time (2-3 days per week)

The Receptionist is the first point of contact for residents, families, visitors, contractors, prospective clients and other stakeholders of Hellenic Community Aged Care. The role is responsible for providing a professional, welcoming and responsive reception and administrative service that supports the efficient operation of the organisation and contributes to a positive experience for residents, families and visitors.

Key responsibilities

• Greet residents, families, visitors, contractors and external stakeholders in a courteous and professional manner
• Manage incoming telephone calls, emails and enquiries, ensuring timely and accurate responses or referral to the appropriate staff member
• Provide information regarding services, programs, visiting arrangements and organisational procedures
• Assist prospective residents and their families with initial enquiries and direct them to the appropriate admissions or care personnel
• Maintain a professional and welcoming reception area that reflects the organisation's values and standards
• Manage visitor sign-in procedures and ensure compliance with organisational and safety requirements
• Provide general administrative support to management and operational teams
• Prepare correspondence, forms, reports, meeting documentation and other administrative materials as required
• Maintain confidentiality of resident, employee and organisational information
• Comply with all Work Health and Safety (WHS) obligations

About you

• Previous experience in a receptionist, customer service or administrative support role
• Experience working within aged care, health care, community services or a similar environment is desirable
• Demonstrated experience managing high volumes of enquiries and competing priorities
• Excellent interpersonal and communication skills
• Demonstrated commitment to exceptional customer service
• Strong organisational skills and attention to detail
• High level computer literacy, including Microsoft Office applications and database systems
• Ability to maintain confidentiality and handle sensitive information appropriately
• National Police Clearance

About us

The Hellenic Community of WA's vision is to be the epicentre of Greek culture in Western Australia. Our mission is to serve the Hellenic Community of Western Australia by providing a continuum of care, from childhood to old age, while uniting individuals through cultural, educational, spiritual and social programs that strengthen our shared identity and support every generation.