Receptionist

Appledorn South

Pay Rate

• $16.00 - $18.00 per hour

Pay based on experience and credentials

Shifts Available

1st Shift (8:30am - 5:00pm) and Weekend Rotation (9am - 3:00pm)

Part Time Position

Benefits Health, dental, and vision insurance available as outlined in the Employee Handbook

Basic life and Accidental Death & Dismemberment Insurance provided at no cost to the employee

Flexible Spending Account (FSA)

No wage cap

Opportunity for advancement

Opportunity for picking up extra shifts

Paid Time Off (PTO) based on hours worked and years of service

Eligible for a potential 2% pay increase after 90 days based on performance

Annual merit increases based on performance evaluations

401(k) retirement savings plan with company match (up to 50% of employee contribution, up to 6%)

Perfect attendance bonus

Paid orientation and training

Polo Shirt provided

Manager on duty 7 days a week

Fun staff calendar and employee engagement activities

OnShift Engage—Bonus pay structure

Low-cost meal plan--$2 per meal

OnShift Wallet—access to funds prior to pay day

Working Advantage—employee discount program

Employee referral Bonus—up to $1000 per referral

Resident referral bonus—up to $1000 per referral

Additional Benefits As Outlined In The Employee Handbook Position Purpose

The Receptionist serves as the first point of contact for residents, families, visitors, and prospective residents. This position creates a welcoming environment while providing exceptional customer service, administrative support, and communication to ensure the smooth daily operation of the community.

Qualifications Minimum of 18 years of age

Must be able to pass the state mandated criminal background screening

Must be able to read, write, and carry out directions in English

Strong interpersonal and customer service skills

Proficiency with Microsoft Office, email, and standard office equipment

Ability to multitask, prioritize, and maintain confidentiality

Essential Functions

• Customer Service & Communication
• Welcome residents, families, visitors, vendors, and guests in a professional and friendly manner.
• Answer, screen, and direct incoming telephone calls.
• Take accurate messages and communicate information promptly to appropriate team members.
• Respond to general inquiries regarding the community.
• Provide informational materials and basic community information to prospective residents and families.
• Monitor activity in the reception area and assist visitors as needed.
• Administrative Support
• Sort and distribute incoming mail and deliveries.
• Assemble and maintain admission packets, orientation materials, brochures, and other printed resources.
• Prepare name tags, resident door cards, and other administrative materials.
• Maintain office supply inventory and communicate ordering needs.
• Assist with data entry and other clerical duties as assigned.
• Maintain copies of forms and organizational documents.
• Maintains POLO shirt inventory, distributes shirts as directed, send (fax or scan) payroll deduction forms to ORBIS when shirts are purchased by staff. Orders shirts according to protocol set by Administrator or Community Relations Liaison.
• Sales & Community Support
• Collect contact information from prospective residents and forward inquiries to the appropriate leadership team.
• Conduct community tours when designated staff are unavailable.
• Assist with special events by managing reservations, guest lists, invitations, and event materials.
• Prepare notices, and community communications for posting and distribution.

Physical and Mental Requirements

Ability to lift up to 20 pounds

Ability to stand, walk, bend, and assist residents as needed to fulfill job duties

Appledorn South

Our living center is a licensed Home for the Aged in Michigan, dedicated to providing compassionate, personalized care to our residents. Our team is carefully selected and trained to support each individual’s physical and cognitive well-being, with a strong focus on dignity, respect, and meaningful daily living.

We are proudly operated by Heritage Property Management, a fourth-generation, Michigan-based family business. Our team is passionate about creating a supportive environment not only for our residents, but for one another—where relationships matter and the work we do truly makes a difference.

#INDADS