Receptionist

Patient Reception & Registration

• Welcome patients and attendants courteously.
• Register new and existing patients accurately.
• Collect and verify patient details, ID proof, contact number, and other required information.
• Create/update patient records in the hospital software.
• Issue OPD registration/token numbers and guide patients to the concerned department.
• Maintain patient confidentiality at all times.

Appointment Management

• Schedule, confirm, reschedule, and cancel doctor appointments.
• Maintain daily doctor appointment schedules.
• Coordinate with doctors and departments regarding appointment timings.
• Inform patients about delays or changes in doctor availability.

Billing & Cash Handling

• Generate registration, consultation, procedure, and other applicable bills.
• Collect payments through cash, card, UPI, or other approved methods.
• Issue receipts for all payments.
• Maintain accurate cash collection records and hand over collections as per hospital procedure.
• Coordinate with the cashier/accounts department regarding billing discrepancies.

Patient Guidance & Coordination

• Direct patients to OPD, laboratory, pharmacy, X-ray, scan, physiotherapy, wards, billing, insurance, etc.
• Explain hospital services and general procedures to patients.
• Coordinate with nursing, laboratory, pharmacy, insurance, and other departments.
• Assist patients and attendants with basic enquiries. Insurance & TPA Support
• Guide patients regarding insurance/TPA procedures.
• Collect required documents and forward them to the insurance department.
• Coordinate for cashless admission/approval when applicable.
• Ensure required patient information is entered correctly in the hospital software.

Telephone & Communication

• Attend incoming telephone calls professionally.
• Transfer calls to the appropriate department/person.
• Record important messages and communicate them promptly.
• Handle patient enquiries in a polite and professional manner.

Records & Documentation

• Maintain registration, appointment, admission, discharge, referral, and other reception records as applicable.
• Ensure accurate data entry in hospital software.
• Maintain daily reception reports.
• File and safeguard documents according to hospital policy.

Patient Service & Complaint Handling

• Maintain a polite, helpful, and professional attitude.
• Listen to patient concerns and direct complaints to the appropriate authority.
• Avoid arguments or confrontations with patients and attendants.
• Escalate serious complaints immediately to the Reception In-charge/Administration.

NABH & Hospital Procedures

• Follow hospital SOPs, infection-control instructions, patient-safety requirements, and applicable NABH procedures.
• Maintain confidentiality of patient information.
• Follow proper identification and registration procedures.
• Participate in hospital training, meetings, audits, and emergency drills.

Shift & Handover Responsibilities

• Report for duty on time and maintain proper attendance.
• Complete assigned duties before leaving the shift.
• Provide proper handover to the next receptionist.
• Report pending appointments, billing issues, complaints, important messages, and other matters during handover.
• Maintain cleanliness and proper arrangement of the reception area.

Key Skills Required

• Good communication and interpersonal skills
• Basic computer and hospital software knowledge
• Good Tamil and English communication
• Basic billing/cash-handling knowledge
• Patient-friendly approach
• Ability to work in shifts
• Good coordination and teamwork
• Professional appearance and behaviour
• Ability to handle emergency situations calmly

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person