Receptionist

Job Summary – Receptionist / Patient Services Officer

Responsible for welcoming and assisting patients, managing appointments, handling calls and emails, maintaining patient records, processing billing and insurance transactions, and ensuring smooth front-desk operations while delivering excellent customer service.

Key Responsibilities:

• Greet and guide patients to the appropriate departments.
• Register new patients and update existing records.
• Manage appointments, confirmations, cancellations, and rescheduling.
• Handle phone calls, emails, and patient inquiries.
• Verify insurance eligibility and process payments/co-payments.
• Prepare invoices, collect outstanding balances, and maintain accurate billing records.
• Support daily cash handling and financial reconciliation procedures.
• Maintain confidentiality, patient safety, and compliance with healthcare policies.
• Contribute to quality improvement initiatives and provide professional customer service.

Qualifications:

• Diploma or Bachelor's degree in any relevant field.
• 1–2 years of healthcare or customer service experience.
• Strong communication, interpersonal, and problem-solving skills.
• Good organizational and analytical abilities.
• Excellent written and spoken English.

Work Location: In person