Receptionist

Kingston Veterinary Group are looking for an experienced Receptionist to join our dedicated team working across our six Kingston Veterinary Group sites in East Yorkshire! Kingston Vet Group is one of the fastest growing practices in East Yorkshire with a very busy but varied caseload. The group have five well-equipped branch surgeries which are supported by a fantastic Tier 3 Hospital, with complete diagnostic suite including CT and MRI.

The group offer a variety of referral services. The group have a fantastic and hardworking team of 19 committed veterinary surgeons, dedicated RVN's and a friendly, enthusiastic, support team.

We aim to offer consistency and high standards of client care to ensure that we can offer a high-quality service. Staff welfare and job satisfaction is prioritised at Kingston Vet Group. Vets Now Emergency work out of our Park Street site meaning that there is no need to transfer hospitalised patients between sites. Kingston is a fantastic place to work, where no two days are the same.

About The Role As the first point of contact for our clients in a busy environment you will be required to ensure all clients and their pets have a comfortable and positive experience within the surgery, meeting and greeting clients, answering the telephone to a broad range of enquiries that relate to pet’s welfare, booking appointments, signing up new clients, looking into first level financial queries, taking payments, record keeping and providing information on our products and services such as our Pet Health Club ensuring no clinical advice is given whilst maintaining a clean clinical environment in waiting and consult rooms.

Our ideal candidate will have a minimum of 2 years reception experience. Veterinary or medical experience is preferred but not essential.

The rota This is a part-time permanent role working 2 x 10 hour shifts per week. You will work every Saturday and one weekday.

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.