Receptionist

We are seeking a friendly, organized and dependable Receptionist / Customer Service Representative to serve as the first point of contact for our waste management company. This position will answer incoming calls, assist customers with questions and service needs, process payments, troubleshoot customer concerns and maintain accurate client information in our database.

The ideal candidate is professional, patient, detail-oriented and comfortable handling multiple tasks in a fast paced environment.

Key Responsibilities

• Answer and direct incoming phone calls in a professional and courteous manner.
• Serve as the primary point of contact for customers regarding service questions, account information, billing, scheduling and general inquiries.
• Provide excellent customer service and maintain positive relationships with customers.
• Troubleshoot customer issues and work with the appropriate internal team to resolve service concerns.
• Respond to customer complaints professionally and work toward timely resolutions.
• Process customer payments and maintain accurate payment records.
• Assist customers with billing questions, balances, invoices and account updates.
• Enter and maintain accurate customer information in the company database.
• Update customer accounts with service changes, contact information, payment information and other relevant details.
• Maintain organized and accurate customer records.
• Coordinate with drivers, dispatch, operations and management regarding customer service issues.
• Document customer calls, complaints, service requests and resolutions.
• Follow up with customers when necessary to ensure issues have been resolved.
• Assist with scheduling and service-related requests.
• Monitor and communicate service delays, missed pickups, or other operational issues to customers.
• Maintain confidentiality of customer and company information.
• Perform general administrative and clerical duties as needed.

Qualifications

• Previous experience in customer service, receptionist, office administration or a similar role preferred.
• Excellent verbal communication skills.
• Professional and friendly telephone manner.
• Strong organizational and time-management skills.
• Ability to remain calm and professional when dealing with upset or frustrated customers.
• Strong attention to detail and accuracy.
• Comfortable using computers, email, spreadsheets, and customer databases.
• Ability to learn company software and processes quickly.
• Ability to multitask and prioritize responsibilities in a busy office environment.
• Reliable, punctual, and dependable

Preferred Skills

• Experience in customer service or reception services
• Experience with billing and payment processing
• Experience working with CRM or customer management software
• Bilingual English/Spanish is a MUST

Pay: $15.00 - $20.00 per hour

Work Location: In person