Receptionist

Key Responsibilities

• Welcome and greet patients professionally and provide a positive first impression.
• Manage patient appointments, registrations, check-ins, and check-outs.
• Handle incoming calls, WhatsApp enquiries, and appointment-related queries.
• Schedule and confirm appointments and coordinate with doctors and therapists.
• Maintain accurate patient records and ensure all required documentation is completed.
• Explain basic clinic procedures, appointment details, and payment-related information to patients.
• Coordinate patient flow and ensure minimum waiting time.
• Handle billing, payments, receipts, and daily collection records accurately.
• Coordinate with the clinic manager, doctors, therapists, and other staff for smooth operations.
• Follow up with patients regarding appointments, reviews, and scheduled visits when required.
• Maintain confidentiality of patient information and clinic records.
• Ensure the reception area is clean, organized, and presentable at all times.
• Assist in maintaining daily reports and other front-office records.
• Handle patient concerns professionally and escalate issues to the manager when required.
• Support the clinic team with other administrative and operational tasks as assigned.

Requirements

• Minimum qualification: 12th pass / Graduate.
• Previous experience in a clinic, hospital, salon, wellness, or customer-service role will be preferred.
• Good communication and interpersonal skills.
• Basic computer knowledge and familiarity with MS Office.
• Good spoken English and local language; Hindi will be an added advantage.
• Pleasant personality with a professional and positive attitude.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.

Pay: ₹8,800.00 - ₹24,000.00 per month

Work Location: In person