Receptionist

Are you an outgoing, energetic, and highly motivated professional who thrives on delivering exceptional customer service? Do you enjoy helping people, building relationships, and ensuring a seamless patient experience from start to finish? If so, we want you to join Alba Dental! A high-end cosmetic dental clinic in Damansara, Kuala Lumpur.

This role combines front desk customer service with patient coordination, ensuring each patient receives top-tier care, from their first inquiry to post-treatment follow-ups.

Your Role

As the Customer Service you are the face and heart of our clinic, responsible for making every patient feel welcomed, valued, and well-supported throughout their journey with us.

Key Responsibilities:

• ⁠ ⁠Greet and assist patients with a professional, warm, and engaging approach

• ⁠ ⁠Manage appointments and inquiries via phone, email, and in person with efficiency and accuracy

• ⁠ ⁠Guide patients through treatment options and payment solutions, ensuring they feel informed and comfortable

• ⁠ ⁠Coordinate financial plans and payment options, helping patients find the best solutions for their needs

• ⁠ ⁠Handle patient records and CRM system updates, ensuring accuracy and confidentiality

• ⁠ ⁠Work closely with the dental team to create a seamless patient experience

• ⁠ ⁠Ensure a welcoming, high-end clinic environment that reflects our premium services

What We’re Looking For:

• ⁠ ⁠Fluent in English, Bahasa Malaysia, and Chinese – must be able to communicate effectively with diverse patients

• ⁠ ⁠Outgoing, friendly, and confident – naturally engaging and passionate about people

• ⁠ ⁠Customer service-focused – willing to go the extra mile to create an outstanding experience

• ⁠ ⁠Organized and detail-oriented – able to juggle multiple tasks without missing a beat

• ⁠ ⁠Tech-savvy and adaptable – comfortable using booking systems and managing patient records

• ⁠ ⁠Previous experience in customer service or healthcare/beauty

Why Join Alba Dental?

Be part of a premium cosmetic dental clinic with cutting-edge technology and a patient-first approach

Work in a dynamic, professional, and high-energy environment where your contributions are valued

Opportunities for career growth and development within a growing industry

If you’re a people-person who loves delivering exceptional service, problem-solving, and making a difference in patients’ lives, we want to hear from you!