RECEPTIONIST

About the role

Front desk position responsible for guest check-in and check-out, telephone reception, and front desk operations at a lodge.

Key responsibilities

• Check in and out guests in a professional manner, welcoming guests upon arrival and verifying reservation details against records from KK office
• Brief guests on payment, package, room location, facilities, activities, and meal times
• Double check guests' payment and collect room keys before departure
• Request guests complete feedback forms and coordinate with housekeeping to check rooms before guest departure
• Answer telephone calls with professional manner
• Assist guests with inquiries and refer to senior staff or manager for issues requiring management attention
• Check reservations sent from KK office, update any changes, and inform all departments including boatman and in-house guide
• Ensure front desk staff cooperate and are aware of occupancy, transportation arrangements, and record important information in log book for manager review
• Ensure all sales money is kept secured and locked in drawer

About you

• Professional manner in guest interactions
• Ability to maintain proper workflow and coordination across departments
• Responsibility for key, inventory, and cash control
• Willingness to undertake other tasks as reasonably required by management