Receptionist

JOB DESCRIPTION – RECEPTIONIST

Department: Front Office / Reception
Designation: Receptionist
Reporting To: Front Office Manager / Hospital Administration
Location: Cosmic Heart Institute & Super Speciality Hospital, Gorakhpur

Job Purpose

To provide professional, courteous and efficient front-desk services to patients, attendants, visitors and staff while ensuring smooth patient registration and coordination.

Key Responsibilities

• Greet and assist patients, attendants and visitors courteously.
• Handle patient registration, appointments and enquiries.
• Manage incoming and outgoing telephone calls.
• Provide accurate information regarding hospital services, departments and doctors.
• Coordinate appointments and guide patients to the appropriate department.
• Maintain patient registration and reception records.
• Coordinate with billing, nursing, laboratory, pharmacy and other departments.
• Handle cash/receipts where assigned and maintain proper records.
• Maintain visitor and enquiry records.
• Assist patients with required forms and documentation.
• Maintain confidentiality of patient and hospital information.
• Handle complaints and queries professionally and escalate them to the concerned department when required.
• Ensure the reception area remains clean, organized and professional.
• Follow hospital policies, patient rights, infection-control and safety procedures.
• Perform other duties assigned by the hospital management.

Required Qualifications

• Minimum 12th pass; graduate preferred.
• Previous experience in hospital reception/front office will be an advantage.
• Basic computer knowledge and MS Office skills.
• Good communication skills in Hindi and English.

Key Skills

• Pleasant personality and professional behaviour.
• Good communication and interpersonal skills.
• Patient-friendly and empathetic approach.
• Basic computer and data-entry skills.
• Good coordination and multitasking ability.
• Ability to remain calm and professional under pressure.
• Attention to detail and accuracy.
• Ability to maintain confidentiality.

Performance Expectations

The Receptionist is expected to provide prompt, courteous and accurate service, maintain proper records, and ensure smooth coordination between patients, attendants and hospital departments.

Pay: ₹8,800.00 - ₹24,000.00 per month

Work Location: In person