Receptionist

Who We Are

Lutheran Church Extension Fund (LCEF) is a trusted financial institution dedicated to starting, sustaining and strengthening Lutheran Church—Missouri Synod (LCMS) ministries. Since 1978, LCEF has provided financial resources, strategic guidance and innovative solutions to help congregations, schools, organizations and church workers achieve their goals. When you join our team, you’re not just building a career—you’re using your talents and applying your professional expertise to serve a higher purpose in a values-driven organization.

Why This Role Matters

The Receptionist serves as the first point of contact for visitors and vendors, helping create a welcoming, professional, and secure environment. This role is essential to the daily administrative operations of the organization by ensuring visitors are properly received, communications are handled efficiently, and front desk operations run smoothly.

What You’ll Do

The Receptionist is responsible for managing the front desk and reception area while supporting a variety of administrative and facility-related activities. In this role, you will:

• Welcome visitors, employees, vendors, and guests with a friendly, professional demeanor.
• Provide directions to visitors and delivery vendors based on established procedures.
• Monitor the main reception area and surrounding areas, ensuring they remain clean, organized, and welcoming.
• Ensure all visitors to the building check in upon arrival, coordinating visitor access in accordance with building security protocols.
• Monitor compliance with building access procedures and communicate security concerns to Facilities leadership.
• Assist in maintaining access credentials, visitor badges, and other security-related records.
• Support emergency procedures by maintaining accurate occupancy and visitor information when needed.
• Answer, screen, and route incoming phone calls in a prompt and professional manner, taking and relaying messages as needed.
• Receive, sort, and distribute incoming mail and packages. Coordinate outgoing mail and courier/delivery services.
• Perform general administrative support and other duties as assigned.

What You’ll Need

• High school diploma or equivalent
• Minimum two years of experience in a receptionist, front desk, customer service, or office administration role
• Current notary license or the ability to obtain a notary license
• Outstanding interpersonal skills and customer service driven
• Maintains a professional appearance and demeanor that reflects positively on the organization.
• Exceptional communication skills, both written and verbal
• Ability to assess, evaluate, and provide sound judgment in carrying out duties
• Strong organizational skills with the ability to prioritize and multi-task
• Detail-oriented with high degree of accuracy
• Punctual and dependable. Self-starter with the ability to work with minimal supervision
• Collaborative and team mindset that establishes favorable relationships with staff and vendors
• Quickly learns and adapts to change
• Ability to exercise discretion and good judgment in confidential matters
• Consistently demonstrates the organization's core values in all interactions and responsibilities
• Maintains flexibility to support business needs

What We Offer

• Wellness resources for spiritual growth, physical health and social connection.
• Comprehensive compensation package, including the opportunity to participate in our Employee Incentive Program.
• Generous time off, including dedicated time off between Christmas and New Year’s Day.
• Health insurance with 100% of premiums covered by LCEF, retirement benefits (pension and 403(b) employer match), paid parental leave, and so much more.

Pay: $38,127.00 - $44,856.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person