Receptionist

Job Ref: CHE1997

Branch: Cheval Gloucester Park

Location: Cheval Gloucester Park, London (South West)

Salary/Benefits: Competitive Salary including company benefits and Service Charge

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 days / 7 days including weekend shifts

Hours per week: 40hrs

Posted date: 06/10/2026

Closing date: 17/11/2026

Cheval Collection is excited to announce an opportunity for a receptionist to join our dynamic and motivated team of hospitality professionals at Cheval Gloucester Park. As one of the most prestigious 5-star luxury apartment residences in our award-winning portfolio, Cheval Gloucester Park offers an exceptional environment where you can thrive and grow in your career.

At Cheval Gloucester Park, we are seeking a professional and personable Receptionist to join our dedicated front office team. This role is essential to the smooth and efficient running of the front desk, ensuring consistently high standards of service throughout the guest journey. You will be responsible for managing all aspects of guest arrival and departure, including registration, key distribution, apartment induction, allocation, payment collection, invoice generation, and account reconciliation.

You will provide accurate information, thoughtful advice, and timely responses to guest enquiries, ensuring every interaction is welcoming and seamless. Working closely with the front office team, you will also help maintain the safety and security of the building, contributing to a safe and hospitable environment for all residents and visitors.

As the welcoming face of the residence, you will bring a warm, professional, and approachable demeanour to every interaction. This is a varied and fast-paced role that requires flexibility, attention to detail, and a proactive approach. Previous experience in a front desk or hospitality role is desirable, along with excellent communication skills and a strong team ethic.

At Cheval Gloucester Park, you’ll be part of a vibrant and supportive team committed to excellence in hospitality. We value collaboration and recognise individual contributions, offering a positive working environment and opportunities for professional growth within our award-winning company.

We want you to apply for this role if you have:

• Previous experience as a receptionist within a 5* luxury service environment.
• Proficiency in using PMS systems and strong computer literacy.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• A passion for delivering outstanding hospitality.
• Good knowledge of London and its surroundings.

This role requires 40 hours per week, working 5 out of 7 days, with weekend work required.

In return for your passion an****d drive to succeed we can offer you……

• A competitive salary + Service Charge
• 22 days annual leave plus public holidays (increases with every year of service up to year 5)
• Additional day off to celebrate birthday (or employment anniversary)
• An inclusive and supportive working environment
• Life Assurance
• Season Ticket Loan
• Learning and development opportunities
• Career coaching and progression
• Health and wellbeing support
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• Contribution to personal pension (after 3 months)
• And many more benefits!

If you thrive on being the best you can and want to join our award winning team then look no further and apply for our Receptionist role now!

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) will be requested in the event of a position being offered.