Receptionist

• Serve as the first point of contact for members, guests, and prospective clients, providing a warm, professional, and welcoming experience.
• Provide accurate information about gym memberships, programs, classes, services, and promotions.
• Handle phone calls, messages, emails, and walk-in inquiries professionally and promptly.
• Assist with membership registration, renewals, payments, and account-related concerns.
• Promote and sell gym memberships, packages, and services to prospective and existing clients.
• Conduct basic membership presentations and confidently explain available packages, rates, and promotions.
• Follow up with prospective clients and assist in converting inquiries into memberships.
• Achieve assigned sales and membership targets when required.
• Schedule and coordinate fitness consultations, personal training sessions, classes, and other gym services.
• Maintain accurate member records, attendance, bookings, and front-desk reports.
• Handle customer concerns and complaints professionally and escalate issues to management when necessary.
• Coordinate with trainers, sales staff, and management to ensure smooth daily operations.
• Maintain a clean, organized, and welcoming reception area.
• Support gym events, promotions, marketing activities, and membership campaigns.
• Ensure compliance with company policies, front-desk procedures, and safety standards.
• Perform other administrative and customer-service duties assigned by management.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Marketing, or a related field.
• Previous experience as a Receptionist, Front Desk Officer, Customer Service Representative, or similar position is highly preferred.
• Experience in a gym, fitness center, hotel, wellness center, or hospitality industry is an advantage.
• Must have sales experience or a strong understanding of sales and customer conversion.
• Proven ability to promote and sell memberships, packages, products, or services.
• Confident in handling sales inquiries, presenting membership options, and converting prospects into paying clients.
• Strong communication, interpersonal, customer service, and negotiation skills.
• Must be sales-driven, target-oriented, persuasive, and confident when dealing with prospective clients.
• Ability to identify sales opportunities and effectively upsell or recommend appropriate gym services and packages.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Proficient in Microsoft Office, Google Workspace, and basic membership or front-desk systems.
• Strong problem-solving and conflict-resolution skills.
• Professional, friendly, energetic, and approachable personality.
• Professional appearance and positive attitude.
• Reliable, punctual, responsible, and able to work independently or as part of a team.
• Willing to work flexible schedules, weekends, and holidays when required.
• Passionate about fitness, customer service, sales, and creating an excellent member experience.

Pay: Php19,000.00 - Php20,000.00 per month

Work Location: In person