Receptionist

About the role

The Receptionist/Concierge is the front-of-house owner of the clinic: managing bookings, the client arrival experience, and payments, while absorbing back-office, retail, and marketing support tasks during low-traffic hours. This is a multitasking role — the ideal candidate treats downtime as productive time.

Key responsibilities

• Greet clients, manage check-in/check-out, offer refreshments, and keep the reception area presentable at all times
• Manage the appointment calendar: bookings, confirmations, rescheduling, facialist assignment, and treatment room allocation
• Answer phone, Viber, Facebook, and Instagram inquiries within 15 minutes during clinic hours; convert inquiries into bookings
• Process payments (cash, GCash, card), issue receipts, and balance the daily cash drawer with zero discrepancies
• Explain services, packages, and promos; upsell add-on treatments and retail products at checkout
• Call tomorrow's clients to confirm appointments and remind them of preparation instructions, reducing no-shows
• Follow up SMS review non-responders and log monthly ratings for the facialist tier system
• Encode daily sales, treatments performed, and product usage into the tracking sheet
• Maintain the client database: contact details, treatment history, birthdays
• Conduct hourly walkthroughs: restrooms, treatment rooms, air-conditioning temperature, music, scent, and lighting

About you

• 1–2 years of reception, spa, clinic, or hospitality front-desk experience
• Fluent in English and Tagalog with a polished, warm client manner
• Comfortable with POS systems, Google Sheets, and messaging apps
• Sales-oriented and self-directed — able to switch between front-desk and back-office work without supervision