Receptionist

The In2Great Receptionist:

• Phone Responsibilities

• Answer all phone calls pleasantly and direct as needed

• Answer all questions patiently and politely

• Check voicemail daily, return phone calls within 24 hours of message, relay messages left on VM to appropriate people

• IF VM is inquiring about services- fill out a new intake form with all information available from VM

• Intakes

• Answers phone calls in a kind, knowledgeable and diligent manner

• Gather all information needed for new patient referrals

• Fill out the digital intake form in its entirety

• Immediately send a message in the INTAKES TEAMS to let the Head of Department know about new intake

• Get insurance info regardless of in or out of network status.

• Send the family the “Welcome “DocuSign/Email”

ADDITIONAL FRONT DESK RESPONSIBILITIES:

• Add to “Intake referrals by month”

• LOMN Responsibility

• Manage the waiting area

• Charting for new Clients

• Conversing with several departments and therapists

• Web contact

Check Web Contact Email Daily: Start your day by checking the designated email inbox where web contact inquiries are received. Make sure to do this regularly to stay on top of new inquiries.

• Respond to Web Contact Inquiries

Check in clients:

• Check in all clients upon arrival

• Alert therapist that their client arrives via teams

• Filing

• Assists with filing all paperwork as necessary

• Assists with filing charts when necessary

• Intake packets

• Copy and stuff hard copies of the intake paperwork packet as needed.