Receptionist

Veterinary Hospital Receptionist

SUPERPETS – A Veterinary Multi-Specialty LLP
Location: Khar West, Mumbai
Job Type: Full-time
Department: Front Office
Weekly Off: 1 day per week, Monday to Friday
Experience: 1–3 years
Education: Graduate preferred, not mandatory

About SUPERPETS

SUPERPETS is a veterinary multi-speciality hospital in Khar East, Mumbai, providing comprehensive healthcare for pets. We are looking for a friendly, organised and responsible Veterinary Hospital Receptionist to join our front office team.

Job Summary

As a Receptionist, you will be the first point of contact for pet parents visiting the hospital. You will manage appointments, calls, walk-ins, billing support and coordination with doctors and other hospital departments while ensuring a smooth and welcoming experience for every client.

Key Responsibilities

• Greet and assist pet parents and their pets professionally.
• Manage appointments, walk-ins and follow-up visits.
• Handle phone calls, WhatsApp messages and client enquiries.
• Coordinate appointments and patient flow with veterinarians and hospital staff.
• Maintain accurate client and patient information in the hospital management system.
• Assist with billing, invoices and basic cash/UPI transactions.
• Support pharmacy/product counter sales and basic inventory activities when required.
• Handle client questions and concerns professionally and escalate issues when necessary.
• Make reminder and follow-up calls for vaccinations, consultations and treatments.
• Maintain an organised, clean and pet-friendly reception area.
• Support the front office team with general administrative tasks.

Requirements

• 1–3 years of experience in reception, front office, customer service or hospitality.
• Veterinary or medical reception experience will be an advantage.
• Good communication skills in English,
• Comfortable interacting with pets and pet parents.
• Good customer-service and interpersonal skills.
• Ability to multitask and remain calm in a busy hospital environment.
• Basic computer knowledge and familiarity with MS Office.
• Experience with billing or hospital management software is an advantage.
• Graduate preferred but not mandatory.

What We Offer

• Based on experience and interview performance.
• Full-time employment.
• Weekly off between Monday and Friday.
• Opportunity to work in a multi-speciality veterinary hospital.
• Learning and growth opportunities.
• Exposure to veterinary healthcare and client management.
• Supportive and professional work environment.

Who Should Apply?

We are looking for someone who is friendly, responsible, well-spoken and comfortable working with both people and animals. If you enjoy customer interaction and want to build your career in a veterinary healthcare environment, we would like to hear from you.

Location: Khar West, Mumbai

Job Type: Full-time

Pay: ₹8,800.00 - ₹25,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Work Location: In person