Receptionist

Frame Chiropractic is looking for a friendly, professional and proactive Receptionist to join our team in Brentwood.

You will be the first point of contact for our patients, delivering an excellent patient experience while managing bookings, follow-ups and administrative tasks. You will also support patient engagement, explain care options and payment plans confidently, and contribute to the smooth running and growth of the clinic.

The role involves an average of 10 hours per week, with working days and hours to be discussed.

We are looking for someone who is organised, people-focused and commercially aware, with a positive attitude and a genuine desire to make a difference.

Key Responsibilities

Patient Experience & Communication

• Welcome all patients with a warm, friendly and professional manner, ensuring they feel comfortable and valued from the moment they arrive.
• Build positive, long-term relationships with patients and deliver a consistently high standard of service.
• Manage telephone, email and in-person enquiries professionally and efficiently.
• Respond to patient questions and concerns with empathy, escalating clinical queries to the appropriate practitioner.
• Support a welcoming, positive and professional atmosphere throughout the clinic.

Treatment Plan Coordination & Patient Engagement

• Support chiropractors in presenting and explaining recommended treatment plans, ensuring patients understand the available options and associated costs.
• Help patients navigate their recommended care plans, appointment schedules and payment options.
• Communicate the benefits and practicalities of recommended care clearly, confidently and without applying undue pressure.
• Follow up with prospective patients to help convert enquiries into booked appointments.
• Proactively contact existing patients who have not booked their next appointment or have missed scheduled visits.
• Support patient retention and continuity of care in line with practitioner recommendations.
• Handle conversations about treatment costs, payment arrangements and booking commitments confidently and professionally.

Appointments & Administration

• Manage appointment bookings, rescheduling, cancellations and patient follow-ups.
• Maintain an organised appointment diary to support efficient clinic operations and practitioner availability.
• Keep patient records accurate and up to date, ensuring clear communication between patients and practitioners.
• Process payments, deposits and treatment plan schedules accurately.
• Assist with daily administrative tasks, opening and closing procedures and general reception duties as required.
• Maintain a clean, tidy and professional reception area.

Clinic Performance & Growth

• Contribute to agreed clinic targets relating to patient engagement, appointment bookings, retention and treatment plan uptake.
• Monitor follow-up activity and identify opportunities to re-engage patients and improve booking conversion.
• Help the clinic deliver a consistent patient journey, from the initial enquiry through to ongoing care.
• Support the collection of patient feedback and encourage reviews in line with clinic procedures.
• Identify opportunities to improve reception processes, patient communication and overall clinic efficiency.
• Work collaboratively with the team to support the continued growth and success of Frame Chiropractic.

Professional Standards & Teamwork

• Maintain patient confidentiality and handle sensitive information in accordance with data protection requirements.
• Follow clinic procedures relating to health and safety, safeguarding and professional conduct.
• Recognise when patient concerns or clinical questions should be referred to a chiropractor.
• Communicate effectively with colleagues to ensure the smooth running of daily operations.
• Take ownership of responsibilities, maintain high standards and contribute to a positive, team-oriented working environment.

Experience & Skills

Essential:

• Previous experience in a receptionist, front-of-house, customer service or other patient-facing role.
• Excellent communication and interpersonal skills, with a friendly, confident and professional manner.
• Strong organisational skills and attention to detail.
• Confidence managing appointments, enquiries and administrative tasks.
• Comfortable discussing costs, payment options and booking arrangements.
• A proactive approach to following up enquiries and maintaining patient relationships.
• Ability to work independently, prioritise tasks and remain calm in a busy environment.
• A positive attitude, strong work ethic and willingness to learn.

Desirable:

• Previous experience in a healthcare, chiropractic, wellness or similar setting.
• Experience with appointment booking systems and patient management software.
• Experience handling payments, deposits and treatment plan scheduling.
• Sales, customer retention, account management or patient coordination experience.

Full training will be provided on our clinic procedures, systems and approach to patient coordination.

Personal Attributes

• Friendly, approachable and confident when communicating with patients.
• Proactive, self-motivated and able to take ownership of responsibilities.
• Organised, reliable and attentive to detail.
• Commercially aware and confident discussing costs, bookings and care options.
• Empathetic, professional and patient-focused.
• A positive team player with a strong work ethic and willingness to learn.

How to Apply

If you are friendly, organised, confident in communicating with people and excited by the opportunity to contribute to a growing chiropractic clinic, we would love to hear from you.

Please apply with details of your relevant experience and why you feel you would be a great fit for Frame Chiropractic.

Job Types: Part-time, Permanent

Pay: £12.71-£15.00 per hour

Benefits:

• Referral programme

Work Location: In person