Receptionist

SOUTHWAY SURGERY

Please note: If you have applied for this postition within the last 4 weeks, please do not reapply.

RECEPTIONIST

JOB TITLE: Receptionist

REPORTS TO: Reception Manager

RESPONSIBLE TO: Practice Manager

HOURS: 25 Hours Between the hours of 8am-6pm

Shift pattern to be confirmed

PAY: £11.44ph

Previous NHS/Medical background preferred.

Job Summary

Assist patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Brief Duties and Responsibilities

The duties and responsibilities to be undertaken by members of the practice receptionists may include any or all of the items on the following list. Duties may be varied from time to time under the direction of the senior Receptionist/Practice manager dependent on current and evolving practice workload and staffing levels:

• Opening up/locking-up of practice premises and maintaining security in accordance with the practice protocols.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries efficiently and courteously.
• Make new and follow up appointments.
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent care are seen in a logical and non-disruptive manner.
• Processing telephone requests and in person requests for appointments, visits and telephone consultations.
• Take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Process tasks.
• Printing summary records for home visits.
• Photocopying.
• Viewing internet platforms for messages and requests and dealing with them in a timely manner.
• Action repeat prescription requests and ensure they will be sent to the correct chosen pharmacy ready for patient collection.
• Advising patients of relevant charges for private (non general medical services) services, accept payment and issue receipts.
• Enter/amend patient information onto the computer as required.
• Retrieve patient notes as required.
• Dealing with urgent results for the GPs.
• Liaising with local hospitals, pharmacy’s etc as required.
• Covering for absent colleagues as and when necessary.

Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members;
• Communicate effectively with patients and carers;
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Job Types: Part-time, Permanent

Pay: £12.71 per hour

Expected hours: 25.0 per week

Benefits:

• Free parking
• On-site parking

Experience:

• Admin/office: 1 year (required)

Work Location: In person