Receptionist

Job Overview

We are looking for a punctual, reliable, and customer-focused Hotel Receptionist to join our team. The successful candidate will be responsible for providing excellent guest service, managing front desk operations, handling booking systems, preparing daily reports, and ensuring the smooth running of hotel operations.

The ideal candidate must have good computer skills, be confident using hotel systems and online booking extranets, and demonstrate a cooperative, flexible, and professional attitude.

Key Responsibilities

Welcome guests warmly, manage check-ins and check-outs, and provide excellent customer service.

Handle reservations, amendments, cancellations, and guest enquiries professionally.

Manage online booking extranets, including Booking.com and other reservation platforms.

Conduct regular room checks to ensure rooms are clean, well-maintained, and ready for guests.

Prepare and check daily reports, occupancy reports, arrivals, departures, and other reception records.

Use Microsoft Excel to maintain records, prepare reports, and manage hotel information accurately.

Operate the hotel management system confidently and ensure all bookings and guest details are entered correctly.

Answer telephone calls, respond to emails, and handle guest requests promptly.

Coordinate with housekeeping and maintenance teams to ensure rooms are ready and any issues are addressed.

Handle payments, invoices, and guest accounts accurately.

Maintain accurate records and complete all daily reception duties and handovers.

Follow hotel procedures and ensure the reception area remains professional and organised.

Required Skills and Qualifications

Previous hotel reception or hospitality experience is preferred.

Good knowledge of hotel management systems and online booking extranets.

Strong Microsoft Excel skills and general computer proficiency.

Ability to prepare daily reports and maintain accurate records.

Good communication, customer service, and organisational skills.

Excellent attention to detail and the ability to multitask.

Punctual, reliable, and well-organised.

Cooperative team player with a positive and professional attitude.

Flexible and willing to work shifts, weekends, and bank holidays as required.

Ability to work independently, take responsibility, and solve problems effectively.

Personal Attributes

The ideal candidate should be:

Punctual and dependable – able to arrive on time and complete duties efficiently.

Cooperative and supportive – willing to work closely with colleagues and other departments.

Flexible and adaptable – able to respond to changing hotel requirements.

Detail-oriented – careful when checking rooms, bookings, reports, and payments.

Confident with technology – comfortable using computers, Excel, hotel systems, and booking extranets.

Pay: £12.71 per hour

Expected hours: 1.0 – 18.0 per week

Work Location: In person