Receptionist

Company Description Taylor Rehab Physical Therapy is an independent, physical therapist-owned facility that has served the Mooresville, NC and greater Lake Norman area for over 27 years. The clinic’s highly experienced team provides specialized treatment for a wide range of pain, injuries, and musculoskeletal conditions using advanced technology and evidence-based methods. Taylor Rehab accepts most private insurance carriers, as well as workers’ compensation and Medicare.

Role Description This is a full-time, on-site Receptionist role located in Mooresville, NC. The Receptionist will greet and check in patients, answer and direct phone calls, schedule and confirm appointments, and manage the daily flow at the front desk. Responsibilities include handling patient inquiries, collecting and verifying basic information, coordinating with clinical staff, and maintaining a welcoming and professional environment. The role also involves performing clerical tasks such as filing, organizing records, processing forms, and assisting with administrative support as needed.

Qualifications

• Strong customer service and communication skills to interact professionally with patients, visitors, and team members.
• Proficient phone etiquette and receptionist duties, including multi-line phone management and appointment scheduling.
• Solid clerical skills, such as data entry, record organization, and basic office administration.
• Ability to maintain confidentiality, accuracy, and attention to detail in a healthcare setting.
• Comfort working in a fast-paced clinical environment and collaborating with physical therapy staff.
• Basic computer skills and familiarity with scheduling or practice management software are beneficial.
• Previous experience in a medical office or rehabilitation clinic is a plus.
• High school diploma or equivalent required; additional training in office administration or healthcare support is advantageous.