Receptionist

WE ARE HIRING – RECEPTIONIST

Alchemy Canggu

Alchemy Wellness is looking for a friendly, professional, and service-oriented Receptionist to join our team.

As the first point of contact for our guests, you will be responsible for creating a warm and welcoming experience while ensuring smooth front desk operations.

Responsibilities

• Welcome and assist guests with a warm, friendly, and professional manner.
• Handle guest inquiries, bookings, appointments, and cancellations.
• Provide accurate information about spa treatments, services, facilities, and promotions.
• Manage check-in and check-out procedures.
• Handle payments and daily cashier/front desk transactions.
• Coordinate with therapists and other departments to ensure smooth guest service.
• Respond to guest requests and resolve complaints professionally.
• Maintain accurate booking records and guest information.
• Ensure the reception area is clean, organized, and presentable.
• Follow Alchemy Wellness Spa's service standards, SOPs, and company policies.

Requirements

• Previous experience as a Receptionist, Front Office, Guest Service, or similar role, preferably in a spa, wellness, hotel, or hospitality environment.
• Good communication and interpersonal skills.
• Good command of English, both spoken and written.
• Friendly, confident, and professional personality.
• Strong customer-service orientation.
• Able to work independently and as part of a team.
• Good organizational and time-management skills.
• Comfortable handling cash and basic administrative tasks.
• Able to work flexible hours, including weekends and public holidays.
• Experience with booking systems or POS systems is an advantage.

What We Offer

• Competitive salary and service charge.
• Professional and supportive working environment.
• Opportunities for learning and career development.
• Staff benefits and wellness-related privileges.
• Opportunity to work in a growing wellness and hospitality environment.

📍 Location: Alchemy Canggu