Receptionist

Your Role in this Journey:

Key Responsibilities

• Welcome guests and deliver exceptional customer service.
• Manage spa, wellness, yoga, barre, pilates, and fitness reservations and schedules.
• Coordinate therapists' and instructors' daily schedules.
• Handle cashier operations, payment transactions, and daily cash reconciliation.
• Provide accurate information on services, facilities, memberships, and promotions.
• Manage purchasing requests and maintain purchasing reports.
• Prepare and reconcile Cash Advance (CA) reports.
• Calculate monthly instructor payment based on attendance and completed classes.
• Prepare daily operational, sales, and financial reports.
• Coordinate with all departments to ensure smooth daily operations.

Daily Tasks

• Greet guests and assist with check-in/check-out.
• Manage reservations, confirmations, cancellations, and schedule changes.
• Process payments and issue receipts.
• Respond to guest inquiries via phone, email, and messaging platforms.
• Coordinate treatment rooms and class schedules.
• Maintain inventory and submit purchasing requests.
• Monitor Cash Advance usage and documentation.
• Update instructor schedules and attendance records.
• Prepare Daily Report, Purchasing Report, Cash Advance Report, and Monthly Instructor Payment Report.

Who We’re Excited to Meet:

Required Skills:

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Experience with reservation systems and POS/cashier operations.
• Proficiency in Microsoft Excel, Word, and Google Workspace.
• Basic accounting and financial reporting knowledge.
• Purchasing and inventory management skills.
• Ability to coordinate multiple schedules and calculate instructor payment.
• Teamwork, problem-solving, and attention to detail.
• Ability to work under pressure while maintaining professionalism.

Preferred Qualification:

• Bachelor's degree or Diploma in Hospitality, Tourism, Business Administration, Communications, or a related field.
• 2-3+ years of experience in a receptionist, front desk, or guest service role, preferably in a hospitality, wellness, corporate, or service-oriented environment.
• Advanced Language Skills: Fluency in multiple languages (especially English + another international language).
• Familiarity with the specific industry (e.g., spa & wellness services, coworking spaces, hotel operations, medical clinics, etc.).
• Certification in Hospitality, Customer Service, Front Office Operations, or Administrative Management (e.g., Certified Hospitality Professional, etc).
• Experience with industry-specific software such as: POS Systems, Booking/Reservation Systems (e.g., MindBody, Vagaro, Fresha, Opera, Mews, Zenoti). CRM Platforms (e.g., Salesforce, HubSpot). Scheduling Tools (e.g., Calendly, Acuity, Google Calendar).
• Ability to create reports, analyze data, use formulas (VLOOKUP, Pivot Tables), and manage budgets or expense tracking.
• Experience with inventory management, purchasing, or procurement processes.
• Experience coordinating staff schedules, managing shift rotations, or aligning bookings with staff availability.
• Willingness to work weekends, public holidays, or staggered shifts as required by the business.
• Demonstrated ability to contribute to sales growth, upsell services, improve customer satisfaction scores, or streamline administrative processes (with quantifiable results).

Recruitment Details:

ㆍ Application > Aptitude Test > 1st Interview > 2nd Interview > Compensation Negotiation > Final Onboarding

Your Team

'B-Friends is a lifestyle project launched in Bali by Daewoong Group, a global healthcare company from Korea.

It’s a multi-purpose lifestyle space that brings together wellness elements like a fitness center, café, spa, yoga, and climbing facilities—offering a healthy way of life where work and relaxation, recovery and personal growth coexist in balance.

'Bfriends is a modern integrative wellness and recreation center located in the heart of Bali — a place where holistic approach meets mindfulness, and care feels like friendship. BFriends is a one-stop destination for wellness, movement, and connection. BFriends symbolizes comfort, warmth, and trust — just like a bear’s embrace.

We believe wellness should feel safe, supportive, and empowering. Here, every guest is treated as a friend, every treatment as a personal journey, and every experience as a step toward balance and vitality. Here in Bali, we believe wellness is more than recovery — it’s about feeling connected, balanced, and alive.

At BFriends, every experience is designed with care. From healing therapy and mindful movement, to yoga, barre, gym, rock climbing, and a vibrant wellness café — it’s a one-stop destination where you can move, restore, and recharge. The name BFriends reminds us of what truly matters — warmth, trust, and the comfort of genuine care. Because wellness isn’t just what we do — it’s how we make you feel.

Daewoong aims to build a workplace where every team member can grow and find happiness.

Join us on the journey of creating a healthy and meaningful life.

Company Introduction

**Daewoong Bio Indonesia (DBI)**is part of Korea’s Daewoong Group, expanding its global healthcare vision into hospitality in Bali. Building on the success of BWork, Bali’s No.1 coworking space, DBI is growing into coliving, wellness hubs, villas, and resorts including BLive, BFriends, BNesta, Munduk Wellness Resort, and AlamKulKul.

Led by experts from Korea’s 5-star hotel and premium spa industries, we create hospitality experiences that connect work, wellness, and community, while contributing to Bali’s economy and global reputation as a wellness destination.

Our Commitment at Daewoong:

1. Top-Tier Rewards: Competitive salary and performance-based incentives.
2. Autonomy & Growth: A workplace that trusts you to lead, learn, and grow.
3. Meaningful Work: Contribute to a triple win — employee growth, customer satisfaction, and societal advancement.
4. Expert Training: Direct learning from Korean hospitality and wellness leaders.
5. Global Opportunities: From Korea trips to overseas placements, your career can go international.

Our Culture

At Daewoong, we believe healthcare is more than medicine; it’s about creating better lives. Guided by our WIN-WIN-WIN philosophy, we grow together with our people, customers, and society. We value autonomy, encouraging our team to work in their own best way, choosing where, when, and how they feel most focused. Growth is our priority: we set bold goals, learn continuously, and embrace feedback. Here, work isn’t just a job; it’s a chance to do something meaningful and impactful.

Why Daewoong?

Daewoong is a global healthcare leader founded in 1945, with operations in 100+ countries, 8 overseas branches, 5 R&D centers, and 4,500+ employees worldwide. In Indonesia, we employ over 360 professionals across Jakarta, Bali, Bekasi, and Surabaya.

We’ve been recognized as:

• Best Workplace in Asia (2023)
• Best Workplace in Korea (2022)
• Outstanding Foreign Investment Company – Indonesian Government (2022)
• Women-Friendly Culture & Diversity Management Award (2022)
• Global Pharmaceutical R&D Innovation Award (2021)
• Best Innovation in Biotechnology – Metro TV (2025)

Here, your talent is trusted, your growth is accelerated, and your impact is global.

Meet Our Inspiring People:

• Trust + Autonomy = Growth | My Journey to GM in 3 Years
  https://www.youtube.com/watch?v=4r4CdnswBlY
• From Analyst to GM in 3 Years Here’s How I Did It
  https://www.youtube.com/watch?v=wPBWRvSGpGI
• The Trust That Let Me Work My Way And Grow Faster
  https://www.youtube.com/watch?v=CNaknZH-pno
• A Company That Rewards You for What You Actually Do
  https://www.youtube.com/watch?v=fw1c9ASOKIk