Receptionist

Position Overview

We are looking for a friendly, confident, and well-presented Hostess to be the first point of contact for our guests. The Hostess will create a warm and welcoming atmosphere while ensuring the smooth and efficient operation of the restaurant’s reception and reservations area.

The ideal candidate will have excellent communication skills, a professional appearance, a positive attitude, and a genuine passion for delivering exceptional guest experiences. Female Preferred.

Key Responsibilities

• Warmly welcome and acknowledge all guests upon arrival.
• Manage the restaurant’s entrance and ensure guests receive a professional and friendly greeting.
• Manage reservations, walk-ins, waiting lists, and table allocations efficiently.
• Escort guests to their tables and provide menus where appropriate.
• Maintain accurate knowledge of table availability, restaurant sections, and daily bookings.
• Answer telephone calls and respond to guest enquiries in a professional manner.
• Assist with reservations and provide accurate information about menus, opening hours, special events, and restaurant policies.
• Monitor guest flow and coordinate closely with the restaurant management and service team.
• Communicate special occasions, dietary requirements, VIP guests, and other relevant information to the service team.
• Ensure the reception and entrance area is clean, organised, and presentable at all times.
• Handle guest requests, feedback, and minor concerns professionally, escalating issues to management when required.
• Maintain a high level of service and hospitality throughout the guest’s visit.
• Assist the team during busy periods to ensure smooth restaurant operations.
• Follow all company standards, health & safety procedures, and service guidelines.

Skills & Experience

• Previous experience in a hostess, receptionist, customer service, or hospitality role is preferred.
• Excellent verbal communication and interpersonal skills.
• Confident, friendly, and approachable personality.
• Professional and well-presented appearance.
• Ability to remain calm and organised in a busy restaurant environment.
• Strong attention to detail and excellent organisational skills.
• Ability to multitask and prioritise effectively.
• Good knowledge of reservations and restaurant operations.
• Ability to work effectively as part of a team.
• Flexible availability, including evenings, weekends, and holidays.

Personal Attributes

• Warm and welcoming personality.
• Guest-focused and service-oriented.
• Professional and confident.
• Positive attitude and strong work ethic.
• Punctual, reliable, and organised.
• Ability to anticipate guest needs and deliver personalised service.

What we Offer:

• Opportunities for training and career development.
• Supportive and professional working environment.
• Opportunities to progress within the hospitality industry.
• Staff benefits and discounts, where applicable.

Pay: £25,420.00-£27,000.00 per year

Benefits:

• Company pension
• Employee discount

Work Location: In person