Receptionist

Looking for an Admin Superstar to Love

How do you like your mornings? Coffee strong? Brekky with the team?

We celebrate the wins with weekly bonuses and regular team catch-ups — good food, good crew and no awkward small talk unless you’re into that.

We’re looking for a confident, organised and switched-on Receptionist to become one of the first points of contact for potential Two Gloves customers.

This isn’t a role where you’ll simply answer the phone and transfer calls.

You’ll speak with customers, understand what they need, work out whether Two Gloves is the right fit and book qualified appointments for our Estimators.

You'll have to be prepared to be on the phone all day and okay with dealing with people from all walks of life. Thick skin required.

About the Role

You’ll be a key part of our administration and estimating team, helping keep our Estimators’ calendars full and our customers informed.

Your day-to-day responsibilities will include:

• Answering inbound phone calls and customer enquiries
• Making approximately 30 outbound calls each day to potential customers who have enquired about our services
• Asking the right questions to understand the customer’s project
• Qualifying whether the job is suitable for Two Gloves
• Booking site visits with our Estimators
• Managing appointment calendars and updating customer information
• Supporting the wider administration and estimating team

At the end of the day, you’ll head home knowing you’ve kept the wheels turning — speaking with customers, locking in estimator visits and helping gardening and landscaping projects get underway.

This is a full-time position with work available immediately.

Full training will be provided.

About You

You don’t need to know everything about gardening and landscaping on day one, but you do need to be comfortable speaking with people.

You’ll be someone who:

• Is confident making and receiving phone calls
• Can hold a friendly, natural and professional conversation
• Is comfortable making approximately 30 outbound calls per day
• Listens carefully and asks useful follow-up questions
• Can quickly determine whether a customer’s project is suitable
• Is organised and able to manage multiple appointments and enquiries
• Communicates clearly in writing
• Takes pride in accurate, well-presented work
• Is reliable, proactive and willing to learn
• Can work well as part of a busy and supportive team

Previous experience in reception, customer service, appointment setting, sales administration or a trade-based business would be highly regarded.

You may have previously sent quotes, booked appointments for tradespeople or supported a sales team. Perhaps you have even run your own small business.

Experience is valuable, but attitude, communication skills and reliability will matter just as much.

About Two Gloves

Two Gloves is a professional gardening and landscaping company servicing customers across Perth.

Our Estimators visit potential customers, discuss their projects and prepare quotes for gardening and landscaping work. Our field crews then complete those projects with the support of a strong office and administration team.

You’ll be working alongside our other administration team members and Estimators, with support from a genuinely friendly field crew.

There is plenty of genuine mateship within the business. It’s fair to say there are also a few comedians in the ranks who make for some very entertaining group chats.

That’s just the start of being part of the Two Gloves Club.

For more information about our business, visit www.twogloves.au.

What’s on Offer

• Full-time employment
• Weekly performance bonuses
• A supportive administration, estimating and field team
• Regular team breakfasts and catch-ups on the clock
• Full training in our systems, services and customer qualification process
• External training through a registered training organisation after three months
• An important role with genuine responsibility
• The opportunity to develop your customer service, sales administration and quoting skills
• Immediate availability for the right applicant

We want and respect your skills and experience, and we’re prepared to reward someone who performs well.

Employment Requirements

A national police clearance is not required when you apply. However, the successful applicant will be required to obtain one.

You will also need to be able to complete a pre-employment medical.

How to Apply

Applications will only be considered if they:

• Include a cover letter
• Are submitted through SEEK

To help your application stand out, please also submit a video of no more than 60 seconds introducing yourself and explaining why you are interested in the position.

Videos can be sent to Scott via WhatsApp on [0438 398 413](tel:0438 398 413).

Please note that sending a video without also submitting an application through SEEK will not be considered.

The video is your opportunity to show us how you communicate and jump ahead of other applicants.

We will begin contacting suitable applicants immediately, and the successful applicant may be able to start straight away.