Receptionist

Receptionist to join our Administration Team.

Location: Panton Hill, Eltham, Warrandyte
Days: To be determined. (10 - 20 hours per week)
Reports to: Operations Manager

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Position Overview

Provides high‑quality administrative, reception, and client‑support services at Mullum Road's Panton Hill Therapy Farm. This role supports the smooth operation of a mental health practice that offers a range of therapeutic services, including nature‑based and animal‑assisted therapy. The position requires a motivated, organised, and client‑focused individual who can work independently, follow established processes, and communicate confidently with clients, practitioners, and external stakeholders.

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Key Responsibilities

Client Services

• Provide a warm, professional first point of contact for clients, families, and referrers
• Manage incoming enquiries, bookings, and appointment changes
• Communicate clearly and sensitively with clients seeking mental health support
• Guide clients through service options and assist them in accessing the right practitioner

Administrative Support

• Maintain accurate client records and documentation
• Support practitioners with scheduling, room coordination, and administrative tasks
• Uphold clinic procedures, policies, and workflows consistently
• Assist with invoicing, payments, and basic financial administration

Operational Support

• Contribute to the smooth running of a multidisciplinary mental health clinic
• Follow direction from the Operations Manager and work within established systems
• Support the delivery of nature‑based and animal‑assisted therapy programs through administrative coordination
• Assist with general office duties, supplies, and environment upkeep

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Key Selection Criteria

Essential

• Demonstrated ability to work independently and manage competing priorities
• Minimum of 1 year experience in administration or customer service roles
• Strong interpersonal and communication skills, including confidence speaking with clients and referrers
• Motivation and genuine interest in mental health, wellbeing, and animal‑assisted therapy
• Ability to follow direction, adhere to processes, and maintain confidentiality
• Comfortable guiding clients to appropriate services
• High level of organisation, reliability, and attention to detail

Desirable

• Previous experience in a mental health, healthcare, or community services setting
• Experience with NDIS and Medicare invoicing
• Experience in reception, administration, or customer service
• Familiarity with practice management systems (or willingness to learn)

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About Mullum Road Clinics

Mullum Road is a neuro‑affirming, inclusive mental health service offering a range of therapeutic supports, including nature‑based and animal‑assisted therapy. Our team values warmth, professionalism, and creating a safe, welcoming environment for clients and practitioners. We are committed to supporting staff through clear processes, collaborative communication, and opportunities for growth.

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Employment Details

• Employment Type: Casual

• Remuneration: Commensurate with experience and aligned with relevant award classifications

To Apply: Please apply with your current CV and Cover Letter.
We look forward to hearing from you.