Receptionist

At Great National Hotel Ballina, we are seeking a friendly, professional and organised Part-Time Receptionist to join our Front Office team.

Previous hotel reception or customer service experience is preferable, with training provided.

Key Responsibilities

• Welcome guests and manage check-in and check-out efficiently.
• Handle telephone calls, emails and reservation enquiries promptly and professionally.
• Maintain accurate bookings, guest records and accounts.
• Process payments and follow cash-handling, security and key-control procedures.
• Promote hotel facilities, services and suitable upgrades.
• Respond to guest requests and complaints, referring matters to management when required.
• Liaise with Accommodation and other departments regarding room availability, arrivals and guest requirements.
• Keep reception and back-office areas clean, organised and presentable.
• Respect guest confidentiality and follow hotel policies, health and safety procedures and service standards.
• Report maintenance issues, hazards and incidents promptly.
• Attend relevant training and assist other departments with reasonable duties as directed by management.

What We Are Looking For

• Excellent communication and customer service skills.
• Good computer skills, attention to detail and a professional appearance.
• A reliable team player who can work calmly during busy periods.
• Flexibility to work shifts, including evenings, weekends and bank holidays.
• Previous experience with hotel reservation systems is an advantage.