Receptionist

Be the first face our residents and visitors see

We're a family owned and run care provider, and we're passionate about people — it's not just a motto, it's how we operate. We're looking for a Receptionist to be the welcoming face and voice of our home — the first point of contact for residents, families, visitors and team members alike. It's a role that sets the tone for someone's whole experience of us, and we're looking for someone who takes real pride in that.

Nestled in the heart of Borehamwood, Meadowhill Care Home combines modern design with a warm and welcoming atmosphere. Boasting 75 private rooms and luxurious communal spaces, Meadowhill is tailored to meet the unique needs of residents in a safe and peaceful environment.

About The Role

What you'll actually be doing

• Giving residents, families and visitors a warm, professional welcome from the moment they arrive
• Managing incoming calls and directing them to the right person
• Answering questions and giving accurate information about the home and what we offer
• Scheduling and coordinating appointments, tours and meetings
• Keeping the reception area clean, organised and genuinely welcoming
• Handling administrative tasks such as mail sorting and data entry
• Liaising with colleagues across the home so day-to-day operations run smoothly
• Responding calmly and effectively if something unexpected happens

Why Westgate is different

• Family owned and operated — decisions here are made by people who know the homes, not a distant corporate structure
• A genuine track record of promoting from within — many of our staff, including Home Managers, started in roles just like this one and grew with us; if you want a career, not just a job, we'll invest in getting you there
• Excellent regulatory standards — our homes are currently rated Good or Outstanding, so you're joining a team that gets the fundamentals right
• We invest in keeping good people — many of our staff have been with us for years, not just recruited and left to it

Our values

Compassionate. Committed. Collaborative. Credible.

These aren't words on a wall — they're what we expect from each other and what our residents and families experience every day.

Pay and hours

• £12.71 - £13.30 per hour
• 37.5 hours per week, 9am–5pm, Monday to Friday

Why people stay at Westgate

• Under-21s paid the same rate as staff 25+ — we don't do age-banded pay
• Get paid before payday with Wagestream, plus Blue Light Card, cashback and discount schemes
• Refer a friend, earn up to £500
• Cycle to Work scheme, wellbeing support via The Care Workers Charity, and regular team social events
• Recognition that isn't just words — Employee of the Month and Long Service awards
• Support in achieving additional qualifications, including nationally recognised qualifications
• Comprehensive induction with free training and ongoing professional development

Before you apply

This role involves working with vulnerable adults, so it's subject to an enhanced DBS check and satisfactory references. We're committed to safeguarding and promoting the welfare of everyone we support.

We review applications as they come in and may close this vacancy early if we find the right person — so don't wait to apply.

Westgate Healthcare is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation, age, pregnancy or maternity, gender reassignment, or marriage and civil partnership.

Required Criteria

• Previous experience in a receptionist or front-of-house role, ideally in a luxury care home setting
• Outstanding interpersonal and communication skills
• A polished and professional demeanour
• Strong organisational skills with the ability to multitask effectively
• Proficiency in Microsoft Office and other relevant software
• A proactive and problem-solving approach
• Empathy and understanding when engaging with elderly residents and their families

Skills Needed

Customer Service, Effective Listening, Communication, Administrative skills

About The Company

At Westgate Healthcare, we have been providing high-quality care since the early 1990s, growing from a single home into a well-respected group across Hertfordshire, Essex, Buckinghamshire and London.

We offer a wide range of services including residential care, nursing care, dementia care, respite care and palliative support, tailored to meet the needs of each individual.

Our homes are designed to provide comfort, safety and a strong sense of community, while our teams work closely with families and healthcare partners to deliver person-centred care plans.

As a family-owned organisation, we take pride in maintaining a personal, values-driven approach where residents and staff are treated with respect and understanding

Company Culture

Our culture is built on care, respect and teamwork.

We believe that the quality of our care starts with the people who deliver it, which is why we focus on creating a supportive and inclusive workplace.

At Westgate Healthcare, every colleague plays a vital role — from care staff to chefs, maintenance teams and management — working together to enhance residents’ quality of life.

We encourage continuous learning, open communication and shared responsibility, ensuring that our teams feel confident, valued and empowered.

Being a family-run organisation, we maintain a close-knit feel where people are recognised for their contribution and supported to succeed.

Company Benefits

We are committed to supporting our team with a strong and rewarding benefits package.

At Westgate Healthcare, you’ll receive competitive pay, flexible working options and access to ongoing training and professional development.

We provide opportunities to progress your career across our homes, supported by experienced leadership and structured training programmes.

Our teams benefit from working in modern, well-equipped care environments, with a strong emphasis on safety, wellbeing and collaboration.

Most importantly, we offer the chance to do meaningful work, where you can make a real difference in people’s lives every day — supported by a team that values and respects you.

Salary

£12.71 - £13.30 per hour