Receptionist

Receptionist – Unihealth Centre

Job Type: Full-Time
Pay: $22.00 per hour
Location: Unihealth Centre

About Unihealth Centre

Unihealth Centre is a modern wellness centre focused on providing clients with a professional, welcoming, and elevated experience. Our services include Hyperbaric Oxygen Therapy, Red Light Therapy, Shockwave Therapy, EBOO, and Sensitiv Imago.

We are looking for a friendly, organized, and professional Receptionist to be the first point of contact for our clients and help ensure the centre runs smoothly each day.

Position Overview

The Receptionist will be responsible for managing the front desk, greeting clients, coordinating appointments, answering inquiries, processing payments, and supporting the day-to-day administrative needs of the clinic.

The ideal candidate is personable, dependable, highly organized, and comfortable working in a wellness or healthcare-style environment.

Responsibilities

• Greet and welcome clients in a warm and professional manner
• Manage the front desk and create a positive first impression for all clients and visitors
• Answer incoming phone calls, emails, and general inquiries
• Schedule, reschedule, and cancel appointments
• Manage client bookings using Jane App
• Check clients in and out for appointments
• Collect and process payments
• Provide receipts, invoices, and basic payment information when required
• Assist clients with completing intake forms and waivers
• Ensure required forms are completed before treatments
• Maintain accurate and organized client information
• Explain general information about Unihealth Centre services and direct clinical questions to the appropriate team member
• Assist clients with package and membership inquiries
• Monitor the daily appointment schedule and communicate with staff regarding client arrivals and changes
• Help maintain smooth client flow between appointments and treatment rooms
• Maintain a clean, organized, and presentable reception area
• Keep front-desk supplies stocked and organized
• Assist with filing, scanning, printing, and general administrative duties
• Maintain client privacy and confidentiality at all times
• Communicate professionally with practitioners, technicians, management, and other team members
• Assist with other reasonable administrative or front-desk duties as required

Qualifications

• Previous receptionist, front desk, administrative, customer service, medical office, wellness, spa, or clinic experience is preferred
• Excellent verbal and written communication skills including 100% fluency in English
• Strong customer service skills
• Strong organizational and multitasking abilities
• Excellent attention-to-detail
• Comfortable answering phones and handling client inquiries
• Comfortable using computers, email, online booking platforms, and payment systems
• Experience with Jane App or similar booking/clinic-management software is an asset
• Ability to learn and confidently explain general information about the services offered at Unihealth Centre
• Ability to work independently while also contributing to a team environment
• Reliable, punctual, and professional
• Comfortable working in a fast-paced environment where priorities may change throughout the day
• Ability to maintain confidentiality when handling client information

What We’re Looking For

We are looking for someone who is naturally welcoming and professional and understands that the front desk plays an important role in the overall client experience.

The right candidate should be confident in communicating with clients, organized when managing multiple appointments and inquiries, and willing to learn about the services offered at Unihealth Centre.

Experience in healthcare or wellness is an asset, but a strong background in customer service and administration will also be considered.

Schedule

Full-time availability is required. Candidates should have some flexibility based on the operating hours and appointment schedule of the centre.

Compensation

$22.00 per hour

Pay: From $22.00 per hour

Work Location: In person