Receptionist

POSITION SUMMARY

Reporting to the Chief Administrative Officer, the Receptionist will provide assistance to all patients, visitors and staff of Family Christian Health Center. Duties include general clerical, receptionist and project-based work. The reception desk should remain professional and organized at all times. Maintain professional communications and avoiding gossip, unnecessary conversations, confusion or disruptions at the desk should be avoided to maintain a welcoming and efficient environment. Project a professional image of Family Christian Health Center through in-person and phone interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Answer all inbound calls promptly and professionally.
2. Transfer calls to appropriate staff, departments and suites.
3. Page employees as requested.
4. Meet and greet all clients, visitors and staff with a positive attitude and a smile.
5. Log visitors and issue visitor’s badges
6. Perform minimal administrative/clerical duties (to include, but not limited to): mailing, faxing, photocopying /or filing.
7. Generate closing signs for the organization.
8. Maintain FCHC volunteer’s, interns and temporary staff key card list for drop off and pick up.
9. Sign for and distribute FedEx, UPS and similar packages.
10. Provide support in assigned project-based work.
11. Work to ensure that the Reception Area is neat and operating effectively and efficiently, consistent with Family Christian Health Center’s mission, vision and core values.
12. Attend staff meetings as announced by Management.
13. Ensure compliance with OSHA and HIPAA standards.
14. Performs other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• High School or equivalent required. College or equivalent work experience preferred.
• Min of 2-3 years’ experience in a fast paced, high call volume environment – health care a plus
• Bilingual in English and Spanish (preferred)
• Requires Windows based computer skills and telephone experience preferred and Microsoft Office a plus.
• Ability to strongly embrace and personify the mission of Family Christian Health Center
• Proficient in multi-tasking and problem solving in a fast-paced work environment
• Demonstrates capability for working in a multi-cultural setting
• Excellent customer service skills
• Demonstrate professionalism.
• Ability to collaborate and interact with a diverse group of health care professionals
• Typing speed of 50 wpm (minimum)
• Advanced oral, written and interpersonal communication and listening skills
• Possess a positive and open-minded attitude as it relates to professionalism and excellence of customer service