Receptionist

Job Advert

Twyford House is a purpose-built 70 bed care home facility located in charming town of Alsager, near Stoke-on-Trent. Designed to offer the very best in comfort, safety, and care, Twyford House supports residents with a wide range of care needs, including residential, nursing and residential dementia care. The home reflects the Lovett Care vision of providing the highest standards of safety, comfort and care. We invest in the latest technology and offer a purposeful programme of daily activity and gentle exercise to enhance the experience, care and wellbeing of our residents. All team members are hand selected for their warmth and passion; they have a full induction and ongoing training from our in-house trainers. Across Lovett Care all of our staff are paid the national minimum wage or above.

We are seeking to appoint a kind, caring and organised Receptionist join our team. To provide an efficient receptionist service ensuring that residents, guests and all visitors to the home are treated courteously and efficiently at all times. We have a 26.25 hours contract available with an hourly rate of £13,00 Per Hour! Shift times are 0900-1700, with alternate weekend working.

Role Responsibilities:

• Provision of an inviting and welcoming reception service to visitors, ensuring security is maintained at all times, including the maintenance of the visitors signing in records.
• Deal with prospective residents and their families who are enquiring about the home and show prospective residents and their families/carers around the home.
• Provide a receptionist service including answering telephone calls, dealing with enquiries and transferring calls to the appropriate department or person.
• To provide support to the Home Administrator as and when required.

Skills and experience required:

• A welcoming and approachable attitude is essential.
• A well organised approach, maintaining a tidy environment and a helpful attitude are essential.
• The ability to build positive relationships with residents, relatives, staff and other visitors to the home is essential.
• Good time management skills are essential.
• Ability to work as part of a team to make sure the administration and receptionist department runs smoothly is essential.

The Benefits

• Opportunities to progress through our career paths into more senior and management roles
• 5.6 weeks annual leave per annum
• Paid DBS
• Uniform provided
• Paid training
• Refer a friend referral scheme, for the following roles only – Registered Nurse, Team Leader / Senior Care Assistant and Care Assistant
• Excellent induction programme for new starters
• A rewarding career with lots of opportunities to progress within the company
• Ongoing support and training for nationally recognised qualifications
• A competitive rate of pay
• Cycle to work scheme
• Wellbeing programmes
• Recognition awards – employee of the month and golden tickets
• Ongoing career development
• Travel plan – walk or ride a bike and get a free meal that day
• Pension scheme
• EarlyPay- access to your money as you earn (pay advance)

About Lovett Care

At Lovett, we believe our elders deserve more. Not out of duty or pity, but because they've earned it, and because the good life doesn't stop at 80, 90, or 100. We believe in more…More dignity in everyday care. More respect in every interaction. More friendship, joy, and belonging. More moments that matter. Our homes aren't waiting rooms. They're communities where people thrive, where days are full of possibility, voices are heard, and the wonder of people shines through in every conversation, every shared meal, every burst of laughter down the hall. When you choose Lovett, you're choosing a place that sees your loved one as we see our own elders: as people who still have everything to give, and everything to gain. We are Lovett. We believe in more for our elders.

This position is subject to a DBS check