Receptionist

Full-Time Dental Receptionist

Location: Imperial Dental Group - Worcester City, St Mary's Street, Worcester, WR1 1HA

Job Type: Full-time, permanent Salary: Minimum wage

Hours: 40hours per week

Monday-Friday 08:30am-17:30pm (No weekends)

Overtime available: Early starts and late evenings Mon-Fri

What were looking for

Are you friendly, organised and passionate about providing excellent customer service?

We are looking for a welcoming, professional and enthusiastic Full-Time Dental Receptionist to join our dental practice and help us deliver an outstanding experience for every patient.

As the first point of contact for our patients, you will play a vital role in creating a warm, friendly and professional environment while ensuring the smooth day-to-day running of our reception.

Your Responsibilities

• Greeting patients warmly and making them feel comfortable upon arrival.
• Answering telephone calls, responding to emails and handling patient enquiries professionally.
• Booking, confirming and managing appointments efficiently.
• Managing the appointment diary and coordinating changes, cancellations and emergencies.
• Registering new patients and maintaining accurate patient records.
• Processing payments, handling invoices and supporting daily financial administration.
• Liaising with dentists, dental nurses and other team members to ensure excellent patient care.
• Maintaining patient confidentiality and following data protection procedures.
• Supporting general administrative duties and keeping the reception area clean, tidy and welcoming.

About You

We are looking for someone who is:

• Friendly, approachable and confident when communicating with patients.
• Professional, organised and able to multitask in a busy environment.
• Reliable, punctual and committed to providing excellent customer service.
• Comfortable using computers and learning practice management software.
• Able to work independently and as part of a supportive team.
• Discreet and respectful when dealing with confidential patient information.
• Calm under pressure, with excellent attention to detail.

Previous dental reception experience is desirable but not essential for the right candidate, as training may be provided. Experience in customer service, administration, healthcare or a similar role would be an advantage.

What We Offer

• A friendly and supportive working environment.
• Full-time, permanent employment.
• The opportunity to make a real difference to our patients’ experience.
• The chance to become a valued member of an established dental team.
• Overtime available

Job Title: Full-Time Dental Receptionist

Practice: Imperial Dental Group

Closing Date: 30/10/2026

We look forward to welcoming the right person to our team!

Pay: £12.71 per hour

Expected hours: 40.0 per week

Benefits:

• Company pension
• On-site parking

Work Location: In person