Receptionist

We are seeking a receptionist/administrator to manage our front desk, check-in and check-out, as well as other clerical tasks. The ideal candidate will have experience working in General Practice. Our practice, spanning two sites, is led by four partners and serves approximately 11,600 patients in North East Cardiff.

Job Summary:

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Primary Key Responsibilities:

• Greet and assist patients in a timely manner.
• Manage patient flow through the office and check-out process.
• Answer phones in a friendly and professional manner.
• Signpost patients to the correct service
• Communicate with patients via phone, email, and in person about care options and procedures.
• Order and distribute correspondence to patients via email or mail.
• Scan documents into patient charts.
• Verify accuracy of information entered into patient charts by comparing notes from charts taken by medical staff during office hours.
• Assist with daily office operations such as mail distribution, copying, scanning, ordering supplies, etc., as needed.
• Perform other related tasks as assigned by management to improve front desk operations.

Education & Experience:

• Previous experience in healthcare preferred.
• Must be proficient in English, with the ability to read and interpret medical terminology and schedule appointments using the clinical system, EMIS Experience is desirable

The Practice:

• 4 GP Partners, 3 salaried GP’s, 4 PNs, 2 HCAs, 1 Pharmacist

• High QAIF Achievements

• Paper light practice using EMIS Web

• Enhanced Services: Including minor surgery, contraceptive services, and joint injections.

• Access to MSK Physio, Mental Health Liaison Service & Urgent Primary Care Centre (UPCC)

• Actively participate in local cluster work

• Post graduate GP training practice.

• Friendly, supportive environment with good team spirit

• Newly refurbished building

• We support maintaining a healthy work/life balance as essential for a sustainable career in General Practice.

• Regular Practice meetings, including monthly MDT meeting.

• Website www.pontprennaumc.wales.nhs.uk

Job Type: Part Time 6 months Contract with a view to Extension

Benefits:

• Company pension
• Free flu jabs
• Free parking
• On-site parking

Salary:

£11.44 - £11.53 per hour - Dependent on experience

If you are interested in this position, please forward a CV preferably via email & covering letter for the attention of:

Shelley Williams, Deputy Practice Manager

Email via: [email protected]

Closing Date: 16th August 2024

Job Types: Part-time, Fixed term contract

Pay: £12.71 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person