Receptionist

Position Summary
The Receptionist is the first point of contact for the Club. Duties include offering administrative support across the organization. The individual welcomes members and guests, answers the telephone & re-directs calls, coordinates front-desk activities, including processing memberships and program registrations, acceptance of fees, addressing inquiries relating to programs & services and sale of snack bar products.

Major Duties and Responsibilities

Front Desk Support

• Welcomes members and guests and directs visitors to appropriate program or services.
• Provides timely and appropriate information via telephone, email, and in person.
• Contributes positively as part of a team, helping out with various tasks as required.
• Manages collection and processing of payments.
• Processes memberships and registrations thoroughly and in a timely manner.
• Ensures a professional attitude and appearance.
• Perform other administrative duties such as filing, photocopying, and faxing.

Snack Bar Administration

• Manages sales, inventory, and stocking of the snack bar.
• Conducts monthly product inventory.
• Supports nightly financial closure and reporting requirements.

Health and Safety

• Maintains facility and office security by following safety procedures and controlling access via the reception desk.
• Ensures that reception and lobby areas and their equipment are maintained in a state that reflects the high standards of the organization.
• Ensures all equipment maintains a level of safety and concerns are reported to supervisor.
• Administer First Aid/CPR as necessary.

Qualifications

Education:

• High school diploma or equivalency certificate
• Diploma or Certificate in Office Administration or a related field is an asset

Related Experience:

• 1-2 years of experience as a Receptionist, Front Office Representative, or similar

Additional Skills:

• Current First Aid/CPR (*required)
• Competency in Microsoft applications including Word, Excel, and Outlook
• Previous experience working with and/or in an environment that services children and youth is an asset
• Adaptable, diplomatic, self-motivated with the ability to maintain a high level of confidentiality.
• Experience with cash handling, debit/credit processing, and point-of-sale systems.
• Ability to create simple reports (registrations, sales, attendance).
• Ability to work with individuals at all levels in the organization.
• Time management, attention to detail, problem solving, oral and written communication

Job Conditions

Physical Demands:

• Standard desk work with frequent prolonged sitting

Working Conditions:

• Due to the large number of children & youth serviced the working environment can be extremely loud during peak hours of operation

Monday - Thursday

3:00pm-9:00pm

Friday

3:00pm-6:00pm

Additional Hours are available on weekends or during the week in other roles within the organization.

Job Types: Part-time, Fixed term contract

Pay: $20.30 per hour

Work Location: In person