Receptionist

Company Description Fibi Law Firm focuses on helping immigrants live and work legally in the United States. The firm’s team includes staff from diverse countries who collectively speak more than eight languages, and this number continues to grow. As immigrants and advocates, the team is dedicated to driving positive change in local communities. Fibi Law Firm supports individuals on their path toward self-dependence through immigration services and related guidance.

Role Description The Receptionist is a full-time hybrid role based in Philadelphia, PA, with some flexibility for work from home. This position is responsible for greeting visitors, answering and directing phone calls, and serving as the first point of contact for clients and partners. Daily tasks include managing the front desk area, scheduling appointments, handling incoming and outgoing mail, and maintaining organized records. The Receptionist also supports basic clerical duties such as filing, data entry, and preparing documents, while providing courteous and efficient customer service to individuals from diverse backgrounds.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally with clients from diverse cultures.
• Proficiency in receptionist duties and front desk operations, including greeting visitors and managing appointments.
• Solid phone etiquette skills, including answering, screening, and routing calls in a courteous and efficient manner.
• Reliable clerical skills such as filing, data entry, document preparation, and basic office software use.
• Ability to maintain confidentiality, manage multiple tasks, and stay organized in a fast-paced environment.
• Comfort working in a hybrid setting, with reliable access to technology for remote work.
• Prior experience in a legal, immigration, or professional services office is beneficial.
• Multilingual abilities and familiarity with immigrant communities are a plus.