Receptionist

About Us

Axis Primary Care Clinic is a primary care clinic in Cloverdale, BC, dedicated to providing accessible, patient-centred care in a welcoming and professional environment. We are looking for a friendly, organized, and dependable Medical Receptionist to join our team and help ensure the smooth day-to-day operation of our clinic.

Position Overview

The Medical Receptionist is often the first point of contact for patients and plays an important role in creating a positive patient experience. The ideal candidate is approachable, professional, detail-oriented, and able to remain calm and organized in a busy medical setting.

We are looking for someone who takes initiative, communicates effectively, works well with others, and can confidently manage competing priorities throughout the day.

Key Responsibilities

• Room patients and obtain basic vital signs and measurements, including blood pressure, heart rate, oxygen saturation, height, and weight, in preparation for appointments with the nurse practitioner.
• Accurately document vital signs and measurements in the electronic medical record (EMR).
• Prepare and reset examination rooms between patients, ensuring rooms are clean, organized, and adequately stocked.
• Greet patients and visitors in a friendly, professional, and welcoming manner.
• Answer incoming phone calls, respond to general inquiries, and direct calls appropriately.
• Check patients in and out for appointments and maintain accurate demographic information.
• Schedule, confirm, and manage patient appointments.
• Maintain an organized and efficient reception area.
• Communicate effectively with medical office assistants, nurse practitioners, and other clinic staff to support smooth patient flow.
• Handle patient information with strict confidentiality and in accordance with privacy requirements.
• Monitor incoming and outgoing correspondence, faxes, and electronic communications.
• Assist with scanning, filing, data entry, and other administrative tasks.
• Help maintain office and clinical supplies and notify the appropriate staff when supplies need replenishing.
• Follow clinic policies, procedures, infection prevention and control practices, and established workflows.
• Promptly communicate abnormal vital signs or patient concerns to the appropriate clinical provider in accordance with clinic protocols.
• Assist with other administrative and clinical support duties as required to support clinic operations.

What We Are Looking For

We are seeking someone who takes pride in their work, demonstrates initiative, and understands the importance of creating a positive experience for every patient. The successful candidate will be dependable, proactive, approachable, and willing to contribute to a supportive team environment.

• Experience handling busy, multi-line telephone systems while maintaining a professional and courteous manner.
• Basic computer skills, including email, data entry, navigating computer programs, and learning new software.
• Fluency in written and spoken English, with strong communication skills and the ability to communicate clearly and professionally with patients and colleagues.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• A positive attitude, willingness to learn, and ability to work collaboratively as part of a team.

Previous experience in a healthcare setting is an asset, but we value a strong work ethic, reliability, and a commitment to providing excellent patient service.

Pay: From $21.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental care
• Extended health care
• Vision care

Work Location: In person