Receptionist

The Receptionist is the first point of contact for participants, families, staff, and external stakeholders. This role is responsible for providing professional front-desk support, managing enquiries, coordinating appointments, and assisting with administrative tasks to ensure smooth day-to-day operations within the NDIS service environment.

The Receptionist plays a key role in delivering a welcoming and professional experience while supporting compliance with NDIS standards and organisational policies.

Key ResponsibilitiesFront Desk & Customer Service

• Greet participants, families, and visitors in a friendly and professional manner
• Answer incoming phone calls and respond to email enquiries
• Direct enquiries to the appropriate staff members
• Provide general information about services offered by the organisation

Administrative Support

• Schedule and confirm appointments for participants and staff
• Maintain participant records and ensure documentation is accurate and up to date
• Assist with data entry and record management
• Manage incoming and outgoing mail and deliveries

Participant Support

• Assist participants and families with general enquiries about services
• Provide intake forms and assist with completing documentation where required
• Ensure participant confidentiality and privacy is maintained at all times

Office Coordination

• Maintain reception and waiting areas to ensure they are clean and welcoming
• Monitor office supplies and order when necessary
• Support staff with general administrative tasks

Compliance & Confidentiality

• Maintain confidentiality of participant information in line with privacy legislation and NDIS requirements
• Follow organisational policies, procedures, and NDIS Practice Standards
• Ensure documentation and records comply with NDIS requirements

Job Type: Casual

Pay: $25.00 – $30.00 per hour

Work Location: In person