Receptionist

Description:

Medical Receptionists/Secretary Administrator Job Responsibilities:

• Maintains operations by following policies and procedures.
• Welcome patients and visitors to the Practice.
• Front desk check-in and check-out, work diligently with each patient. Scheduling appointments, preparing for daily clinics, maintaining EMR, and answering incoming telephone calls.
• Maintain inbound and outbound faxes.
• Maintain patient portal.
• Maintain Klara.
• Maintains patient accounts by obtaining, recording, and updating patient's demographics.
• Collect patient's co-pays and balances.
• Helps patients in distress by notifying the appropriate staff member.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintaining the reception area.

Requirements:

• Multi-tasking
• Flexibility
• Telephone skills
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling
• Word processing (Microsoft Office Suite)
• Quality focus
• Professionalism

Education, Experience, and Licensing Requirements:

• Familiarity with phone systems
• Previous experience with Microsoft Office software preferred
• Experience with practice management software and electronic health records preferred University/college degree is an asset

Schedule: Full-Time

Day shift

Monday-Friday

Three locations: Stony Point, Henrico, and Mechanicsville

Work Remotely: NO