Receptionist

We are seeking a professional, friendly, and organized Receptionist to join our seafood distribution company. The ideal candidate will be responsible for managing front desk operations, handling customer inquiries, processing orders, and providing administrative support to the sales, warehouse, and dispatch teams.

The successful candidate should have excellent communication skills, strong computer proficiency, and the ability to multitask in a fast-paced food distribution environment.

Key Responsibilities

• Greet and assist visitors, customers, suppliers, and delivery drivers professionally.
• Answer incoming phone calls, respond to emails, and direct inquiries to the appropriate departments.
• Receive and process customer orders from restaurants, grocery stores, and wholesale clients.
• Assist with preparing invoices, purchase orders, delivery notes, and other documentation.
• Coordinate with warehouse and dispatch teams regarding order status and delivery schedules.
• Maintain accurate customer records, order details, and administrative files.
• Handle customer inquiries regarding product availability, pricing, and delivery updates.
• Perform daily data entry using Microsoft Excel and other office software.
• Schedule appointments and coordinate meetings when required.
• Assist the accounting department with basic invoicing and payment records.
• Maintain organized filing systems for shipping documents, invoices, and customer information.
• Monitor office supplies and support daily administrative operations.
• Maintain a clean, professional, and welcoming reception area.

Qualifications & Requirements

• Minimum 1–2 years of experience in reception, customer service, or office administration preferred.
• Previous experience in a seafood distribution, food wholesale, logistics, or warehouse environment is an asset.
• Excellent verbal and written communication skills in English.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with data entry, invoicing, and order processing is preferred.
• Strong organizational, multitasking, and time-management skills.
• Excellent telephone etiquette and customer service abilities.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Strong attention to detail and accuracy in documentation.
• Familiarity with QuickBooks or other accounting and inventory software is an asset.
• Professional, reliable, and punctual.
• Ability to work independently and collaboratively with different departments.

Preferred Skills

• Front Desk & Office Administration
• Customer Service & Order Processing
• Invoice Preparation & Data Entry
• Microsoft Excel, Word & Outlook
• Dispatch & Warehouse Coordination
• Telephone & Email Communication
• Inventory & Shipping Documentation
• Multitasking & Problem-Solving