Receptionist

The Receptionist will be responsible for managing front-desk operations, handling student and visitor enquiries, coordinating admissions-related activities, maintaining records, and ensuring the smooth day-to-day functioning of the academy's reception area.

Key Responsibilities

• Front Desk Management: Welcome students, parents, visitors, and guests professionally and ensure a positive first impression of the academy.
• Enquiry Handling: Attend incoming phone calls, WhatsApp messages, and walk-in enquiries regarding courses, fees, batches, and admissions.
• Admission Support: Assist prospective students with course information, collect enquiry details, maintain follow-up records, and coordinate with the admissions or counselling team.
• Student Coordination: Guide students regarding class schedules, batch timings, attendance, and other routine academic queries.
• Administrative Support: Maintain student records, enquiry registers, admission forms, fee receipts, and other relevant documentation.
• Communication: Respond to general queries professionally and direct them to the appropriate department when required.
• Appointment Management: Schedule meetings, counselling sessions, and appointments with faculty or management.
• Office Coordination: Ensure the reception area remains organised, presentable, and welcoming at all times.
• Follow-ups: Follow up with prospective students to support the admissions process and maintain accurate enquiry databases.
• Daily Reporting: Share updates on enquiries, walk-ins, follow-ups, and admissions with the reporting manager.

Required Skills & Qualifications

• Graduate in any discipline; candidates with relevant experience will be preferred.
• 0–2 years of experience in reception, front-desk operations, customer service, or administration. Freshers with strong communication skills may also apply.
• Excellent verbal communication skills in English, Hindi, and Punjabi.
• Good interpersonal skills and a professional, welcoming attitude.
• Basic knowledge of MS Office, Google Sheets, email, and computer operations.
• Strong organisational skills and attention to detail.
• Ability to handle multiple tasks, manage enquiries, and maintain records efficiently.
• Presentable, punctual, responsible, and customer-oriented.

Preferred Candidate Profile

We are looking for someone who is friendly, proactive, well-organised, and comfortable interacting with students and parents. The ideal candidate should be capable of managing front-desk responsibilities independently and contributing to a smooth admissions and student experience at our newly opening Ludhiana centre.

Pay: From ₹9,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person