Receptionist

Job Description – Receptionist

Company Name: Orange O Tec Pvt. Ltd.
Department: Administration / Front Office
Designation: Receptionist
Location: Surat, Gujarat
Reporting To: HR / Administration Head

1. Job Purpose

To manage front desk operations, welcome visitors, handle incoming calls, coordinate meetings, and provide administrative support to ensure smooth day-to-day office operations.

2. Key Responsibilities

Front Desk Management

• Welcome and greet visitors, clients, and business associates professionally.
• Maintain visitor records and issue visitor passes, wherever applicable.
• Ensure the reception area is clean, organized, and presentable at all times.
• Guide visitors to the appropriate departments or employees.

Call & Communication Management

• Handle incoming telephone calls and transfer them to the concerned departments.
• Respond to general inquiries professionally and courteously.
• Receive and distribute courier items, letters, and other office communications.
• Maintain proper records of incoming and outgoing couriers.

Administrative Support

• Coordinate meeting room bookings and maintain meeting schedules.
• Inform concerned employees about visitor arrivals and scheduled appointments.
• Maintain front desk registers, visitor logs, and other administrative records.
• Assist the HR and Administration teams with day-to-day office activities as required.
• Ensure the availability of basic reception supplies and stationery.

Coordination & Professional Conduct

• Coordinate with internal departments to ensure visitors receive timely assistance.
• Maintain confidentiality of company information and visitor details.
• Follow company policies, discipline, and professional communication standards.
• Support the organization of meetings and other official activities when required.

3. Required Skills & Qualifications

• Minimum qualification: Graduate preferred.
• Prior experience as a receptionist, front desk executive, or in customer service will be an advantage.
• Good verbal communication skills in English and Hindi; Gujarati is preferred.
• Basic computer knowledge, including MS Office, email, and data entry.
• Pleasant personality with a professional and well-groomed appearance.
• Strong interpersonal, organizational, and multitasking skills.
• Punctual, responsible, polite, and customer-oriented.
• Ability to handle visitors and telephone calls confidently.

4. Key Performance Indicators (KPIs)

• Professional handling of visitors and incoming calls.
• Accuracy and maintenance of visitor and courier records.
• Timely communication of visitor arrivals and messages.
• Reception area cleanliness and presentation.
• Punctuality, discipline, and adherence to company policies.
• Effective coordination with internal departments.

5. Working Conditions

• Employment Type: Full-time
• Work Location: Office-based
• Working Hours: As per company policy
• Salary: As per company standards and candidate experience

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person