Receptionist

Big Green Cleaning Company is growing, and we need a multi-tasker who can provide an exceptional experience for every customer and team member. We’re searching for an experienced Receptionist to join our team of high-performing professionals and serve as the face and voice of our broader organization. The Receptionist will have a day-to-day, ongoing impact on company operations, helping us to drive the relationships that make our business run.

Overview:

The responsibilities for the role include direct customer service, supply ordering and oversight of inventory, management of badge system/keys/access controls, some HR responsibilities largely related to onboarding and backup for the Office Manager, liaising with answering service and other vendors, and maintaining the company calendar. The Receptionist sits in our corporate office in Goleta and primarily supports a small admin team and the management team.

Key Duties/Responsibilities:

Front Desk & Office Administration

• Answer all incoming calls within 3 rings and direct calls in a professional manner.
• Monitor the company’s general email inbox, review incoming messages, and forward them to the appropriate personnel for follow-up.
• Manage office calendars, appointments, and scheduling.
• Maintain organized electronic and physical filing systems.
• Coordinate office events, celebrations, and employee activities.
• Monitor and order office and kitchen supplies.
• Assist with daily administrative tasks.

Employee Support & Onboarding

• Provide employee support with general administrative questions.
• Assist new hires with electronic applications and onboarding paperwork.
• Coordinate onboarding appointments and assist applicants throughout the hiring process.
• Understand company's mobile timekeeping software and provide technical support to employees as needed
• Assist with employee paycheck distribution twice monthly, address employee concerns regarding paycheck discrepancies, and communicate any reported issues to the appropriate manager for resolution.

Operations & Team Support

• Assist with company uniform inventory and supply coordination.
• Support office management with tracking, organizing, and updating company records.
• Communicate with employees, managers, and other departments to resolve administrative issues.
• Assist with special projects and additional responsibilities as business needs evolve.
• Other duties as assigned.

Desired Skills/Abilities:

·        Excellent verbal and written communication skills in English and Spanish are required.

·        Excellent interpersonal and customer service skills.

·        Excellent organizational skills and attention to detail.

·        Excellent time management skills, with a proven ability to meet deadlines.

·        Ability to prioritize tasks and to delegate them when appropriate.

·        Ability to function well in a fast-paced work environment.

·        Basic understanding of how to operate standard office equipment.

·        Proficient with Microsoft Office Suite or related software.

Education and Experience:

·        High school diploma or equivalent required.

·        At least two years of progressively responsible clerical experience preferred.

Physical Requirements:

·        Prolonged periods sitting at a desk and working on a computer.

·        May be required to lift up to 15 pounds.