Receptionist

About Us

Shellharbour Accounting & Business Advisers is an accounting firm in Shellharbour City Centre, working with business owners and individuals across a diverse range of clients. Our team of Chartered Accountants provides accounting, tax, business advisory, financial advisory, self-managed super fund and bookkeeping services.

Our reception team is the first point of contact for clients and supports the accounting team with the day-to-day running of the office. Our Directors are hands-on, and our team enjoys the work they do. This role replaces our long-standing receptionist, who is retiring.

About the Role

We are currently looking for an experienced Receptionist to join our team. Key duties will include:

• Greeting clients and visitors at the front desk, and answering and directing inbound calls
• Booking appointments for the accountants in the calendar
• Collecting and processing mail and client correspondence, including typing letters
• Scanning and filing documents and maintaining client files
• Managing meeting rooms
• Logging into the tax agent portal and downloading reports for the accounting team
• Liaising with the Australian Taxation Office as required
• Making debtor follow-up calls and sending debtor emails
• Data entry and general administrative support for the accounting team
• Wiping down desks and keeping reception and shared office areas clean and tidy

Requirements

We are seeking a candidate who:

• Has several years of experience in a front desk reception or office administration role
• Has experience answering and directing a high volume of inbound calls and greeting visitors in person
• Communicates clearly and politely with clients, both in person and over the phone
• Has experience managing appointments or bookings in a calendar or booking system
• Is proficient in Microsoft Outlook and Word, including typing and formatting letters and correspondence
• Is comfortable using online portals and databases, including logging in, navigating and downloading reports
• Is available to work full time, 9:00am to 5:00pm, Monday to Friday

Highly desirable:

• Has reception or administration experience in an accounting firm, medical or dental practice, or legal practice
• Has experience contacting clients by phone and email to follow up, such as overdue account reminders
• Has experience working with the Australian Taxation Office or tax agent portals

Benefits

Why you will love working with us:

• A genuinely great team: friendly, down-to-earth people who support one another and enjoy working together
• Supportive bosses who value you: approachable management who appreciate your contribution and want you to succeed
• Work-life balance: a professional weekday role with time to focus on life outside work
• A welcoming, positive workplace: a team that values personality, a sense of humour and a positive attitude
• Build great client relationships: be the first point of contact and help create a welcoming experience for our clients
• Room to learn and grow: develop your skills and build confidence as you grow with the business
• Enjoy coming to work: a team that values its people, recognises their efforts and makes the workplace an enjoyable place to be
• Staff lunches and team events: social events with the team such as lunches, 30 June lunches, Melbourne Cup outings and Christmas parties
• On-site parking underneath the building
• Across the road from a major shopping centre, with lunch options nearby
• Handover and training from the long-standing receptionist you are replacing

To apply, hit 'Apply Now'. If you have questions regarding the role, please email [email protected]