Receptionist

Job Advert Summary

Receptionists are the first point of contact for guests and they play an important role in guest experience. They are responsible for providing a warm, professional, and efficient welcome to guests while managing all front office duties to ensure a seamless check-in and check-out process, and a positive guest experience

Minimum Requirements

• Fluent in English – written and verbal
• High attention to detail
• Customer service-focused with excellent interpersonal skills
• Strong teamwork and communication abilities
• Ethical and reliable, acting in the best interest of the company
• Experience with Opera PMS
• Available to work shifts, weekends, and public holidays

Duties and Responsibilities

• Adhere to all company policies, procedures, and SOPs
• Assist the Duty Manager in executing front desk operations using appropriate systems
• Record, process, and manage all information related to in-house guests
• Maintain front office tidiness and secure guest documents and registration details
• Allocate rooms in coordination with Housekeeping for optimal workflow
• Welcome guests in a friendly, professional, and courteous manner
• Ensure registration forms are accurately completed, aligned with reservations, and payment details are secured
• Coordinate with porters for prompt luggage handling
• Reconcile front office and housekeeping reports
• Print reports for operational use and distribute as necessary
• Comply with the company’s credit and billing policies
• Complete end-of-shift duties according to SOPs
• Maintain a professional and well-groomed appearance at all times
• Prepare for group arrivals in advance
• Perform other administrative or operational tasks as requested