Receptionist

Key Responsibilities:

• Welcome and greet guests warmly and professionally upon arrival.
• Manage table reservations, walk-in guests, and reservation inquiries through phone, messaging platforms, or other booking channels.
• Maintain an updated reservation list and coordinate table assignments based on availability and guest preferences.
• Manage the guest waiting list and provide accurate waiting time estimates during busy periods.
• Escort guests to their assigned tables and coordinate with servers to ensure smooth seating and service.
• Answer phone calls and respond to inquiries regarding reservations, menu offerings, operating hours, and restaurant policies.
• Monitor guest arrivals, special requests, celebrations, and other reservation details.
• Coordinate with the Restaurant Manager and service team regarding table availability, large groups, and special arrangements.
• Maintain an organized reception area and ensure reservation records are accurate and properly updated.
• Handle guest concerns professionally and refer complaints or special requests to the appropriate supervisor.
• Assist in monitoring guest flow and maintaining an orderly waiting area during peak hours.
• Perform other reasonable duties assigned by the Restaurant Manager or management.

Qualifications:

• At least a high school graduate; a college-level education or degree in Hospitality Management or a related field is an advantage.
• Previous experience as a receptionist, host/hostess, or in customer service is preferred.
• Good english verbal and written communication skills.
• Professional appearance, proper grooming, and a friendly, welcoming personality.
• Strong organizational skills and attention to detail, especially in managing reservations and table assignments.
• Basic computer skills and familiarity with reservation systems, messaging platforms, and office applications.
• Ability to multitask, manage guest flow, and remain calm during busy service periods.
• Strong customer service skills and the ability to handle guest concerns professionally.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Reliable, punctual, organized, and capable of working effectively with the restaurant team.

Pay: Php19,000.00 - Php20,000.00 per month

Benefits:

• Employee discount
• Paid training

Work Location: In person